Contact Review prides itself on finding high-quality, high-accountability, barred attorneys specifically tailored to the needs of our project. Assists with document review, privilege review, expert testimony, legal research, and foreign language translation Fosters a culture where every team member sees themselves as an extension of the project's team Looks for ways to improve efficiency and streamline workflows
Customer Service Representative
Location
United States
Posted
6 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. We are looking for candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others.
- Reply to calls and emails from the public.
- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.
- Document your communications in our database.
Qualifications
- Fully fluent in English and/or Spanish (both written and verbal)
- High School diploma or General Educational Development (GED) certificate
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Requirements
- Ability to follow policies, procedures, and regulations.
- Ability to navigate a content management system, other applications and related web sites.
- Strong written and verbal communication skills.
- Excellent customer service, dependability and time management skills.
- Keyboarding proficiency of at least 40 words per minute.
- Call Center (omnichannel) background a plus.
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Job Requirements
- Fully fluent in English and/or Spanish (both written and verbal)
- High School diploma or General Educational Development (GED) certificate
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
- Ability to follow policies, procedures, and regulations.
- Ability to navigate a content management system, other applications and related web sites.
- Strong written and verbal communication skills.
- Excellent customer service, dependability and time management skills.
- Keyboarding proficiency of at least 40 words per minute.
- Call Center (omnichannel) background a plus.
Benefits
- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Sales Support Representative at AdaptHealth focusing on customer service and patient support
Entry Level Customer Sales Representative (Remote)
The Max Spencer Co.This is a 1099 independent contractor commission-based role with unlimited earning potential. International candidates are not eligible for this position. You'll be offering financial products like Indexed Universal Life (IUL), annuities, life insurance, and more to individuals seeking further details.
As a Remote Customer Sales Representative, you will guide clients in finding personalized financial solutions. Your role involves building relationships, conducting consultations, and presenting tailored strategies to clients.
Entry Level Customer Sales Representative (Remote)
The Max Spencer Co.This is a 1099 independent contractor commission-based role with unlimited earning potential. International candidates are not eligible for this position. You'll be offering financial products like Indexed Universal Life (IUL), annuities, life insurance, and more to individuals seeking further details.
The representative will engage with clients seeking guidance to provide personalized strategies for essential offerings like Life Insurance, Indexed Universal Life (IUL), and Annuities. Responsibilities include nurturing connections with pre-qualified clients, conducting in-depth consultations, and guiding them through the entire plan implementation process.
Entry Level Customer Sales Representative (Remote)
The Max Spencer Co.This is a 1099 independent contractor commission-based role with unlimited earning potential. International candidates are not eligible for this position. You'll be offering financial products like Indexed Universal Life (IUL), annuities, life insurance, and more to individuals seeking further details.
The representative will engage with individuals and families seeking guidance, providing personalized strategies for essential offerings such as Life Insurance, Indexed Universal Life (IUL), and Annuities. Duties include nurturing connections with pre-qualified clients, conducting in-depth consultations, presenting tailored financial strategies, and guiding clients through plan implementation.
