Vultr

Vultr is on a mission to make high-performance cloud computing easy to use, affordable, and locally accessible.

Technical Account Manager

Technical Account ManagerSalesFull TimeRemoteTeam 201-500Since 2014Company SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$80K - $100K / year

3 yrs expEnglishCloudDNSFirewallsKubernetesLinuxMicroservices

Job Description

• Own the post-sales technical relationship for a portfolio of customers leveraging the company’s global cloud compute, networking, and storage platforms. • Drive successful onboarding, manage ongoing technical health, and ensure customers realize long-term value and growth using the company’s CPU-based IaaS offerings. • Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning. • Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling. • Review customer architectures and provide optimization recommendations to improve performance, and increase reliability. • Serve as the primary post-sales technical point of contact for assigned accounts. • Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs. • Develop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.). • Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution. • Identify systemic issues and advocate for customers in cross-functional conversations. • Document incident reviews and communicate root cause, corrective actions, and preventative plans. • Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services. • Partner with Sales to support expansion cycles with technical insights and validation. • Monitor utilization patterns and proactively recommend optimizations. • Provide structured feedback to Product teams on compute, storage, and networking capabilities. • Participate in beta programs with customers.

Job Requirements

  • 3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role.
  • Strong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration.
  • Experience with containerization, CI/CD pipelines, and observability tooling.
  • Significant hands on Kubernetes experience.
  • Ability to translate customer needs into actionable recommendations.
  • Excellent communication, relationship-building, and executive presentation skills.
  • Experience with IaaS pricing, billing, and usage optimization is a plus.

Benefits

  • 100% company-paid insurance premiums for employee medical, dental and vision plans.
  • 401(k) plan that matches 100% up to 4%, with immediate vesting
  • Professional Development Reimbursement of $2,500 each year
  • 11 Holidays + Paid Time Off Accrual + Rollover Plan
  • Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
  • $500 stipend for remote office setup in first year + $400 each following year
  • Internet reimbursement up to $75 per month
  • Gym membership reimbursement up to $50 per month
  • Company paid Wellable subscription

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