• Monitor daily DTC shipment activity and tracking status to ensure on-time delivery performance. • Identify at-risk, delayed, or stalled shipments and take proactive action to resolve issues. • Track and report Order-to-Porch lead time performance against service level targets. • Present ideas for Order-to-Porch lead time improvements for alignment and implementation. • Act as a primary point of contact for parcel carriers regarding delivery delays, exceptions, and service failures. • Drive carrier accountability through root-cause analysis, follow-ups, and corrective action requests. • Escalate recurring issues and support carrier performance reviews with data and insights. • Investigate delivery exceptions including pickup and in-transit delays, misroutes, failed delivery attempts, and lost or damaged shipments. • Coordinate resolutions with carriers, fulfillment centers, and customer service teams. • Ensure timely and accurate updates are communicated to internal stakeholders. • Partner with Customer Experience teams to minimize consumer impact from delivery delays. • Support post-purchase experience by ensuring shipment issues are resolved quickly and accurately. • Identify trends that negatively impact consumer satisfaction and recommend process improvements. • Maintain dashboards and reports related to shipment status, delivery performance, and carrier KPIs. • Analyze trends to identify opportunities to improve speed, reliability, and cost. • Support continuous improvement initiatives focused on reducing delivery delays and exceptions.