• Supervise team members, providing regular one-on-one sessions and coaching. • Lead interviews and hiring for Account Resolution Specialists and Team Leads. • Ensure team members consistently comply with HIPAA, state, and federal laws and guidelines. • Provide training, mentorship, and onboarding for new and existing staff on client and Currance workflows. • Monitor productivity standards and quality, ensuring all team members meet expectations. • Review weekly quality audits with staff, provide feedback, and deliver targeted coaching. • Assess team member performance daily and provide coaching if key metrics are not achieved. • Escalate employee deficiencies to management if coaching does not result in improvement. • Communicate team and individual progress with the Operations Manager. • Administer disciplinary actions and implement Employee Success Plans as needed. • Promote a positive work environment and encourage teamwork. • Review and approve team payroll for accuracy and timeliness. • Complete performance evaluations for all direct reports. • Analyze and review claim errors and rejections to identify trends and improvements. • Stay current with payer updates and communicate changes to the team. • Ensure adjustments are accurate and comply with client policies and procedures. • Identify payer-specific issues and communicate them to the team and manager. • Lead and participate in daily shift briefings to set expectations and share updates. • Investigate problem accounts as identified. • Escalate unresolved client IPO issues to management. • Train all new hires on both client and Currance workflows. • Collaborate with management to develop policies. • Participate in limited travel as required. • Attend client payor or internal meetings as requested. • Complete all assigned projects in a timely manner and perform additional duties as needed.