• Responsible for delivering enterprise reporting, analytics, and performance insights across sales, operations, and call center environments • Transforms complex data into actionable intelligence that supports strategic decision making, improves operational performance, and enhances customer experience • Partners closely with business leaders to define metrics, monitor performance trends, and develop scalable reporting solutions that drive business growth and operational efficiency • Develops and maintains KPI dashboards and recurring performance reporting across sales channels, operational teams, and call center incentive programs • Ensures data accuracy, consistency, and accessibility for business stakeholders and leadership • Performs deep analytical reviews of performance data to identify trends, risks, and improvement opportunities • Provides clear recommendations that influence business strategy, customer experience, and operational execution • Delivers reporting and analysis across call center incentive performance metrics including incentive attainment, payout accuracy, performance against incentive thresholds, behavior change tied to incentive programs, and alignment to performance metrics • Identifies performance drivers and supports incentive strategy improvements that increase agent performance and business outcomes • Builds scalable data models and curated datasets using enterprise data platforms • Writes optimized SQL queries and supports data architecture that enables consistent enterprise reporting, analytics, and incentive intelligence • Supports performance forecasting, incentive modeling, and performance scenario analysis • Identifies performance variances and root cause drivers impacting business results and incentive effectiveness • Partners with multiple departments to define reporting needs, establish performance and incentive metrics, and deliver data driven solutions aligned to business objectives • Validates data sources, identifies data discrepancies, and partners with teams to resolve data quality issues across multiple data environments • Improves reporting workflows, reduces manual processes, and increases data accessibility through scalable business intelligence solutions supporting sales and call center incentive programs • Exercises independent judgment when interpreting performance and incentive trends, recommending program adjustments, prioritizing reporting initiatives, and influencing business decision making based on analytical findings