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Role Description

Searching for a collaborative individual who empathizes with the needs of employees and is proficient in resolving obstacles that may emerge. You have a steadfast dedication for delivering excellent service and are an expert in effectively prioritizing tasks while maintaining quality and attention to detail.

In this role, you'll contribute to the company's success by delivering a best-in-class support experience to employees. You'll tackle queries across all functional areas - HR, Compensation, Benefits, Workforce Management, and more - while ensuring our intranet remains updated. Your involvement will be pivotal in establishing scalable processes for employee support, playing a crucial role in our ongoing success.

Job Responsibilities:

• Partner with stakeholders from all employee support teams (Payroll, Benefits, Compensation, Talent Success, IT, Legal, etc.) to assist in answering a broad range of employee questions using a shared services support model.
• Serve as the first point of contact for employee inquiries in ServiceNow, responding to and resolving cases within SLA on a variety of topics (onboarding, benefits, time off, payroll, company policies, Workday support, offboarding).
• Maintain cases in your ServiceNow queue and effectively manage communications with employees, meeting case closure and SLA adherence goals.
• Prepare and complete time-sensitive documents, forms, letters, and paperwork accurately and route them to appropriate teams for further processing in a timely manner. This includes I-9s, personnel files, employment verifications, unemployment claims, and offboarding paperwork.
• Complete weekly and monthly audits with a strong level of accuracy and attention to detail.
• Apply the highest level of confidentiality regarding sensitive information and employee records.
• Demonstrate proven ability to effectively partner with other teams and stakeholders.
• Be a champion of the Employee Service Center model by guiding employees to our company intranet and AI-powered agent for self-service, identifying gaps in self-service content and providing suggestions as needed.
• Perform other duties or special projects of a similar nature as assigned.

Qualifications

• You have 1+ years of HR-related experience (could include HR exposure through classes or coursework).
• You possess excellent written and verbal communication skills - you can deliver both good and bad news in a professional, compassionate manner.
• You have outstanding problem-solving skills and a strong focus on customer satisfaction.
• You have an eye for process improvement - you leave it better than you found it.
• You can work collaboratively in a fast-paced, team-oriented environment while quickly adapting to evolving processes, policies, and technological advancements.
• You are a self-starter who can work reliably in a remote setting.
• You have high attention to detail and the ability to maintain flawless accuracy.
• You have an understanding of HR processes and systems, including ServiceNow HRSD and Workday (preferred).

Benefits

• The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more.
• IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Company Description

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/ .