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Role Description

This role offers a unique opportunity to serve as a trusted advisor to large enterprise clients, driving growth, adoption, and strategic value across their organization. You will manage the full customer lifecycle, from onboarding and launch to long-term relationship management, while collaborating closely with cross-functional teams to ensure customer success. By defining account plans, tracking performance metrics, and proactively identifying opportunities for improvement, you will directly influence client satisfaction, retention, and expansion. This position is ideal for a proactive, strategic thinker who thrives in a fast-paced, evolving SaaS environment and enjoys building deep, meaningful relationships with senior stakeholders. You will have the autonomy to shape account strategy while impacting the broader customer success function.

• Own strategic enterprise accounts, serving as the primary point of contact for all customer success matters.
• Define, execute, and track robust account plans, ensuring adoption, value realization, and customer satisfaction metrics are exceeded.
• Build trusted advisor relationships with key stakeholders across HR, Payroll, IT, Finance, Operations, and executive leadership.
• Drive value-based discussions with clients, translating product capabilities into measurable business outcomes.
• Identify growth opportunities, propose solutions, and implement initiatives to enhance client experience and expand account engagement.
• Collaborate closely with Growth, Marketing, and cross-functional teams to maximize adoption and drive account success.
• Monitor account health, anticipate risks, and recommend corrective actions to mitigate potential challenges.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 7–10+ years of experience in Customer Success within fast-paced SaaS or HCM companies, managing Fortune 500 or national accounts.
• Demonstrated ability to communicate, influence, and present to senior stakeholders, including C-level executives.
• Strong experience with account management, CRM systems (e.g., Salesforce or HubSpot), and reporting on KPIs or performance metrics.
• Comfortable working in ambiguous, rapidly evolving environments while driving results and maintaining strong client relationships.
• Collaborative mindset with proven success working across cross-functional teams.
• Experience in business development, sales, or driving strategic growth within enterprise accounts is highly desirable.

Requirements

• Bachelor’s degree in Business Administration or related field.
• 7–10+ years of experience in Customer Success within fast-paced SaaS or HCM companies, managing Fortune 500 or national accounts.
• Demonstrated ability to communicate, influence, and present to senior stakeholders, including C-level executives.
• Strong experience with account management, CRM systems (e.g., Salesforce or HubSpot), and reporting on KPIs or performance metrics.
• Comfortable working in ambiguous, rapidly evolving environments while driving results and maintaining strong client relationships.
• Collaborative mindset with proven success working across cross-functional teams.
• Experience in business development, sales, or driving strategic growth within enterprise accounts is highly desirable.

Benefits

• Comprehensive health, vision, and dental coverage.
• Equity ownership opportunities.
• Life and AD&D, short- and long-term disability insurance.
• Employee Assistance Program and access to Employee Resource Groups.
• Fun company outings and team events.
• Unlimited paid time off.
• 401(k) plan with company match.