A real-world ready dispatch management platform for last-mile excellence
Customer Success Manager
Location
United States
Posted
4 days ago
Salary
Not specified
Job Description
Job Requirements
- 5–10 years in Customer Success, Account Management, or Consulting in B2B SaaS; at least 3 years in logistics, supply chain, or transportation tech.
- Proven track record of owning retention and growth targets for enterprise accounts; history of consistent delivery against goals.
- Experience with a logistics SaaS platform — last-mile delivery, route optimisation, TMS, WMS, or supply chain visibility (project44, FarEye, Blue Yonder, Manhattan Associates, DispatchTrack, or similar) strongly preferred.
- Demonstrated QBR delivery to VP/C-suite; comfortable presenting ROI data and business outcomes to senior client stakeholders.
- Experience supporting or co-owning commercial renewals and upsell; comfortable in commercial conversations.
- Strong written and verbal English; bilingual (French/Spanish) is a plus for NA market coverage.
Benefits
- Opportunity to shape the success strategy for global logistics clients.
- Collaborative culture with autonomy, ownership, and global exposure.
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