• Responsible for assisting media and creative team members across a series of effective procedures and functions to deliver a world class experience for our customers. • Track project requirements utilizing project management tools (experience with Monday.com is a plus). • Lead the planning of communications and project roadmaps across our internal and external stakeholders. • Plan and triage communications for effective response: Tag/ forward appropriate comms to new parties, track and surface “lost” conversations (experience with slack is a plus). • Influence parallel processes of creative operations: Creative approvals, pre-production, asset organization. • Influence parallel processes of media operations: Campaign naming, audience organization, campaign launches. • Influence parallel processes of reporting operations: Delivery of new reports. • Prepare and maintain recurring client presentations: Weekly notes, Monthly creative recap. • Influence parallel processes of client onboarding tasks, keeping all tasks on track. • Manage file organization by creating client-facing and internal documents as needed (experience with google drive is a plus). • Implement quality control procedures to maintain high standards of output and continuously seek areas of improvement. • Hosting and leading weekly scrum meetings with internal team members to review high level objectives and deliverables.