IQVIA

Accelerate innovation for a healthier world.

Bi-lingual Care Manager – Patient Support Call Center

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

Arizona + 4 moreAll locations: Arizona, California, Oregon, Utah, Washington

Posted

13 days ago

Salary

$22 - $24 / hour

High School1 yr expSpanishEnglish

Job Description

• Perform outbound calls to obtain appropriate information and document accurately • Responsible for answering in-bound calls and assisting customers with pharmacy related services • Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service • Contact insurance companies for benefit investigation and coverage eligibility • Provide prior authorizations and appeals support • Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs • Update job knowledge by participating in educational opportunities and training activities. • Work efficiently both individually and within a team to accomplish required tasks • Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI's • Report ADE's according to program policy and guidelines • Adhere to all HIPAA guidelines • May assist with onboarding new employees

Job Requirements

  • High School Diploma or equivalent
  • Bilingual Spanish - English
  • Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience
  • Previous data entry experience (minimum three months) and ability to type 30wpm+
  • Able to demonstrate high attention to detail in work
  • Must be computer savvy, to include navigating multiple computer tabs, monitors, and applications
  • Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.)
  • Exceptional communication skills, both written and verbal
  • Able to work in a virtual team environment by being available and responsive during working hours
  • Excellent follow through

Benefits

  • Health insurance
  • Flexible working hours
  • Professional development opportunities

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