• Role involves handling inbound calls from customers/agents to resolve queries on their accounts. • Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers. • Agents should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business. • Should be ok with working in 24* 7 environment, split offs and rotational shifts. • Should be willing to work from office.