• Ensure Patient Outreach Coordinators consistently communicate with patients compliantly and convey the culture of kindness and value of the hospital-based pharmacies • Coach Patient Outreach Coordinators on calling best practices, conversational techniques including how to listen, understand, respond, and confirm patients’ concerns about their care, pharmacy needs, and socioeconomic situations • Complete audits of team in DialPad, TelemetryRX application, Electronic Medical Records, and other required systems • Work with a high sense of urgency to manage, monitor, and facilitate any issues and/or escalations related to Outreach Coordinators with hospital partners • Establish efficient workflows between Patient Outreach Coordinators, Onboarding Specialists and liaison team via collaboration with clinical integration team, on site managers, and Patient Outreach Management • Manage all aspects of ADP, PTO, and Time Reports for team members • Provide front line supervision and ongoing coaching and performance management to Patient Outreach Coordinators • Monitor and act on all forms of communications between Patient Outreach and other clinical and operational teams as needed • Manage Telemetry application, email, Microsoft teams communications up to company policy • Work with on site management at hospital partners for collaboration calls • Create agendas, run meetings, follow up on Patient Outreach team meetings • Record keeping/notes of all collaboration calls and team meetings • Providing guidance/assistance/troubleshooting in daily tasks for Patient Outreach team members as requested. • Review and address any concerns with Patient Outreach team and hospital partners as needed. • Provide insight to various teams across company for growth and development opportunities as needed • Work with various teams for special projects. • Report on hiring needs based on implementation roll outs • Assist in interviewing and onboarding new Patient Outreach Coordinators and Onboarding Specialists. • Investigate research needed for data analytics team, contracting team as needed. • Report to Manager of Patient Outreach.