• Lead solution discovery workshops with stakeholders and business leaders. • Perform current-state analysis of CRM, patient management workflows, and care coordination processes. • Design end-to-end architecture diagrams, data flow maps, and integration blueprints. • Conduct fit-gap analysis for Dynamics 365 CE, Power Platform, and healthcare system integrations. • Produce a comprehensive Technical Solution Blueprint for the full implementation phase. • Architect and oversee the implementation of Dynamics 365 CE solutions for large-scale patient and member population management. • Lead multi-tenant Dynamics setups across multiple client environments. • Design and implement integrations using Azure (Function Apps, API Management, Service Bus, Logic Apps). • Drive governance, security, and compliance best practices. • Collaborate with technical teams, developers, analysts, and client stakeholders. • Participate in sprint planning, technical reviews, and architectural sign-offs. • Ensure the solution adheres to enterprise healthcare data standards. • Act as primary technical liaison between engineering teams and business executives.