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Role Description

Are you an experienced Medical Assistant who takes pride in delivering high-quality, protocol-driven support? Dartmouth Health is seeking a detail-oriented Medical Assistant to join our remote Family Medicine Refill Processing Team. In this role, you will be responsible for managing prescription refill requests across our Family Medicine practices. Your work will be guided by established protocols to ensure safe, consistent, and efficient medication management.

Productivity and quality metrics are monitored regularly to ensure accurate and timely completion of work, supporting both patient safety and clinic efficiency. This position is ideal for a self-motivated Medical Assistant who values consistency, precision, and being part of a remote team committed to excellent patient care.

Full-Time, M-F 8am-5pm

Responsibilities

• Greets, checks in patients, and notifies appropriate provider.
• Prepares patient, room and equipment for procedures and exams.
• Takes and records vital signs. Informs provider of patient vital signs and concerns.
• Recognizes and treats emergency patients as a priority, assists with patient examinations and treatments.
• Handles patient situations over the phone, schedules appointments and procedures with medical professionals.
• Understands limitations in dealing with patients over the phone, and involves nursing staff and providers.
• Registers new patients and establishes a medical record.
• Prepares patient billings.
• Assists patients by filling out insurance and other forms.
• Supplies authorized information upon request by third party payors.
• Instructs patients in preparation for specific procedures.
• Collects and processes routine laboratory specimens.
• Operates and maintains clinical equipment.
• Maintains and uses aseptic technique including sterilization, disinfection and disposal of contaminated material.
• Cleans, wraps and autoclaves instruments. Cares for supplies and equipment.
• Performs other duties as required or assigned.

Qualifications

• Graduate of an accredited Medical Assistant Program required.
• Previous experience in office or outpatient ambulatory care setting strongly preferred.
• Demonstrated strong communication, organizational, and interpersonal skills.
• Demonstrated ability to work well as a member of a team.
• Computer skills strongly preferred.
• Must be willing and able to participate in evening, weekend, and holiday coverage according to needs of the department.

Requirements

• Current BLS certification required.
• Certified Medical Assistant (CMA) - American Association of Medical Assistants OR Registered Medical Assistant (RMA) - American Medical Technologists OR Certified Clinical Medical Assistant (CCMA) – National Healthcareers Association plus DOL Registered Apprenticeships Certificate of Completion.