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Role Description

We’re seeking a passionate and dedicated Field Service Engineer - Automation who brings technical knowledge and expertise to the table. In this role, you’ll provide engineering and technical support for Automation products while collaborating with a dynamic and diverse team to achieve shared goals. We value innovative thinking and creative problem-solving, and we encourage team members to bring fresh ideas to every interaction—including virtual meetings. If you approach challenges with a positive mindset and a touch of humor, you’ll thrive in our collaborative and supportive remote environment.

What You’ll Be Doing:

• Be involved with new development projects as a field representative to understand impacts of new development activities on existing product lines as well as how new products will be supported once available to the field.
• Collaborate with cross functional teams, including product development and engineering to incorporate user feedback and insights into product enhancements and updates.
• Provide field feedback to product development teams for inclusion in development efforts.
• Review and provide technical and professional feedback on technical publication documents and training programs.
• Create and update Standard Work Documentation.
• Provide updates and insights to new development efforts to field support teams.
• Act as initial subject matter expert on engineering development efforts and guide learning of field support teams.
• Interact with customers and Solutions and Support Centers to garner feedback on products.
• Analyze data from automated truck logs to identify trends and troubleshooting steps.
• Provide training to other employees, partners, advocates, and customers.

Qualifications

• Bachelor’s degree in engineering or computer science.
• Competent in applicable PC applications.
• Proficient in Microsoft Office programs including Word, Excel, and PowerPoint.
• Strong communication skills.
• Ability to present technical material to a technically diverse audience as well as a non-technically diverse audience.
• Ability to be on a rotating 24/7 on-call schedule.
• Works well in a team or individual environment.

Requirements

• Experience in the Material Handling Systems Industry.
• 1+ years of engineering experience or a master’s degree in engineering.
• Systems integration or networking exposure.
• Understanding of various software programming languages (C, C+, Linux).
• Understanding of wireless networking and networking infrastructure.
• Additional knowledge of Raymond Material Handling equipment.
• Project management experience.

Benefits

• Salary: $65,440 - $94,670 per year. Compensation depends on the selected candidate’s education and experience.
• Competitive Salary.
• Performance Bonus.
• Generous Paid Time Off and 13 Paid Holidays.
• Affordable Medical plans and no-cost Dental & Vision options.
• 100% 401(k) match up to 6%.
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability.
• Tuition Assistance Program.
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance.
• Recognition and Kaizen (continuous improvement) Reward Programs.
• Meaningful opportunities for personal and professional development.
• Best in class work culture!