North

Forging the future of payments technology

Technical Support Advisor

Support EngineerSupport EngineerFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

3 days ago

Salary

Not specified

Bachelor Degree1 yr expEnglish

Job Description

• Provide advanced technical support and troubleshooting for multiple Point and Pay solutions • Diligently manage customer cases within the Customer Relationship Management (CRM) tool • Interact with multiple departments and provide strategic insight to solve enterprise-wide issues • Identify technical issues through feedback while engaging with customers and sales partners • Serve as an escalation point for internal customers • Partner with the Client Services and Product teams to prepare the call center for new product releases

Job Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum one (1) year of experience in a technical support, internal help desk, or desktop support role
  • Strong technical aptitude and ability to explain processes to others
  • Excellent problem-solving skills with the ability to quickly learn new software
  • Ability to complete tasks with minimal guidance

Benefits

  • Medical, Dental, & Vision Coverage
  • Flexible Paid Time Off
  • 401(k) + Match
  • Mental Health Support & Well-Being Program
  • Paid Maternity & Paternity Leave
  • Education Assistance
  • Company-funded Lifestyle Spending Account

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