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Role Description

The Sales Operations Assistant supports accurate, on-time order processing and exceptional customer service for Legrand’s Data Center Power & Control (DPC) team on a REMOTE basis. The role maintains clean customer and order data in CRM/ERP systems, coordinates cross-functional actions to meet delivery commitments, and helps resolve issues quickly.

• Process and track quotes and sales orders in CRM/ERP (e.g., Salesforce and SAP); confirm pricing, terms, and ship dates; update records to ensure 100% data accuracy.
• Respond to customer inquiries about order status, inventory availability, and ship dates; provide clear, timely updates and next steps.
• Maintain accurate customer and transaction records; document changes, approvals, and communications to ensure traceability.
• Coordinate with Sales, Marketing, Operations, and Product Support to resolve issues and meet delivery commitments.
• Expedite orders when needed; monitor open orders and follow through until completion to meet customer expectations.
• Investigate and resolve customer issues using basic root-cause methods; recommend corrective actions and escalate risks when appropriate.
• Stay current on DPC product features, launches, and the data center marketplace; complete required training within assigned time frames.
• Identify and suggest process improvements that reduce cycle time, improve order accuracy, or enhance the customer experience.

Qualifications

• Proven experience delivering B2B customer service with end-to-end order management responsibilities (target ~3+ years or equivalent proficiency).
• Proficiency with CRM and ERP systems to manage accounts, quotes, and orders (e.g., Salesforce, SAP).
• Strong written and verbal communication skills; able to explain order status and next steps to customers and internal partners.
• Organization and prioritization skills to manage multiple requests and meet deadlines with attention to detail.
• Basic project coordination skills (planning, organizing, and tracking tasks across teams).
• Ability to work both independently and within a team; use sound judgment to include appropriate stakeholders and escalate issues.

Requirements

• Experience in information technology, power distribution, or data center industries.
• Associate’s or Bachelor’s degree in Business or a related field, or equivalent training.
• Experience supporting inside sales or sales operations in a manufacturing or technology environment.
• Advanced Excel skills for tracking orders and metrics; familiarity with Outlook/Word/PowerPoint.

Benefits

• Pay range: $45,000-$55,000 plus yearly bonus.
• Comprehensive health benefits.
• Industry-leading 401(k) match.
• Paid maternity and parental leave.
• PTO and holidays.
• Disability coverage.
• Bonus opportunities.
• Paid volunteer time.
• Access to active Employee Resource Groups that support women in engineering and underrepresented identities.
• Culture emphasizes inclusion, flexibility, growth, and meaningful impact in a global organization.

Company Description

Legrand is a global specialist in electrical and digital building infrastructures. We improve lives by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that deliver and control power, light, and data to customers worldwide.