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Role Description

Join Amgen’s Mission of Serving Patients. In this vital role, you will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers, and executives. Strong knowledge and demonstrated history of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL works in a highly visible, strong team environment to provide exceptional customer service on all levels.

The PAL will work with the patient, the physician, and the Site of Care to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Site of Care to facilitate and improve patient access to insurance, medications, financial support, resources, and more.

Responsibilities

• Secure written or electronic patient HIPAA for patients in the assigned geography.
• Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in-person connections.
• Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate.
• Educate the patient on TEPEZZA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access.
• Provide information on co-pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed.
• Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billing requirements.
• Provide access and reimbursement education based on the enrolled patient’s TEPEZZA benefits to physician offices and sites of care.
• Educate the physician office and/or SOC on TEPEZZA coverage based on the patient’s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access.
• Investigate access challenges pre and post-infusion to include support for denied claims and claim reviews.
• Partner with Safety and PV and report AE’s and product complaints through medical information.
• Work closely with the Horizon cross-functional team including Case Managers, the Site of Care team, market access, matrix partners, and external vendors.
• Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements.

Qualifications

• Doctorate degree and 2 years of patient services, and/or access and reimbursement experience.
• OR Master's degree and 4 years of patient services, and/or access and reimbursement experience.
• OR Bachelor's degree and 6 years of patient services, and/or access and reimbursement experience.

Preferred Qualifications

• Scientific background and ability to learn product and disease information.
• Nursing or other clinical background a plus.
• Access and reimbursement for buy and bill products.
• Orphan or Rare disease experience.
• Familiarity with HIPAA guidelines and FDA requirements.
• Familiarity with and adherence to internal and OIG Compliance guidelines a must.
• Ability to handle difficult patient cases and resolve hurdles.
• Ability to work in a team environment and manage communication with case Liaisons and sales reps.
• Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.
• Strong analytical skills and ability to report on meaningful activity in the region.
• Proficient in Microsoft Office.
• Professional, proactive demeanor.
• Strong interpersonal skills and strategic mindset.
• Excellent written and verbal communication skills.
• Potential for up to 50% travel, including some overnight and weekend commitments.

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements, where possible.

Application Information

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range

178,336.00 USD - 201,298.00 USD