Ethos Veterinary Health

Reimagining Veterinary Medicine

Veterinary Call Center Operator

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

New Jersey

Posted

48 days ago

Salary

$19 / hour

High School1 yr expExperience acceptedEnglish

Job Description

• Answer multiple line phone system • Transfer calls quickly and accurately • Assist in emergency situations by expediting calls to triage staff members • Knowledge of extension numbers to reach employees throughout the network • Utilize voice mail and paging system • Assist clients with direction to network hospitals • Troubleshoot problem calls • Understand the appointment scheduler program for exams and procedures • Answer general veterinary information questions regarding the hospitals • Inform and assist clients on navigating and using our website

Job Requirements

  • High school diploma or equivalent.
  • At least ONE YEAR of successful Call Center or Medical facility experience preferred
  • At least ONE YEAR of successful Hospitality Industry experience preferred
  • Excellent communication skills.
  • Experience with a call volume of 80+ calls per day preferred
  • Ability to multi-task.
  • Must be computer literate; basic computer skills with ability to navigate new software.
  • Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Benefits

  • Health, Dental, and Vision Insurance to keep you and your family covered.
  • 401(k) with Matching to help you plan for your future.
  • Employee Assistance Program (EAP) for additional personal and professional support.
  • Uniform Allowance to ensure you’re always prepared.
  • Generous paid time off, including:
  • Sick Days
  • Vacation Days
  • Bereavement Leave
  • Referral Program to reward you for helping us grow our team.

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