Outpace Adversaries
Head of Technical Account Managers
Location
United States
Posted
3 days ago
Salary
Not specified
Job Description
Role Description
As Head of Technical Account Management (TAM) at VulnCheck, you will lead and scale a team of Technical Account Managers responsible for driving customer adoption, technical success, and long-term value realization across our customer base. This role is focused on team leadership, operational excellence, and outcomes.
- Define and drive KPIs that measure TAM effectiveness, customer health, and value delivery.
- Ensure VulnCheck intelligence is successfully integrated, operationalized, and expanded across customer security programs.
- Work closely with Customer Success, Sales, Product, and Engineering leadership to align post-sales technical engagement with company goals.
- Support customers across the Global customer base, spanning Enterprise, MSSP, and Cyber Vendor segments.
This is a 100% remote role based in the United States, though we are primarily looking for candidates in Austin, TX.
Qualifications
- 5+ years of experience in customer-facing technical roles within cybersecurity, with at least 1–2 years in a leadership or team lead capacity.
- Strong understanding of the cybersecurity product landscape, particularly Vulnerability Management and Threat Intelligence.
- Demonstrated experience leading or mentoring customer-facing technical teams.
- Proven ability to define, track, and operationalize KPIs and performance metrics for technical success teams.
- Solid working knowledge of SOC operations, incident response, and vulnerability management workflows.
- Hands-on familiarity with REST APIs, JSON-based data models, and scripting (Python preferred).
- Experience supporting or overseeing integrations with SIEM, SOAR, TIP, data platforms, or similar security tooling.
Requirements
- Familiarity with Go is a plus.
Benefits
- Competitive salary with employee equity program.
- Health, dental, and vision coverage.
- Unlimited PTO + All federal holidays observed.
- 401(k) program - 100% match on the first 3%, then 50% of the next 3-5% of compensation.
- Short and long-term disability coverage.
- Remote friendly environment with flexibility.
- Expense reimbursement for home internet and phone.
- Ongoing professional development, coaching, and learning resources.
- Opportunities for career advancement within a fast-growing team.
Job Requirements
- 5+ years of experience in customer-facing technical roles within cybersecurity, with at least 1–2 years in a leadership or team lead capacity.
- Strong understanding of the cybersecurity product landscape, particularly Vulnerability Management and Threat Intelligence.
- Demonstrated experience leading or mentoring customer-facing technical teams.
- Proven ability to define, track, and operationalize KPIs and performance metrics for technical success teams.
- Solid working knowledge of SOC operations, incident response, and vulnerability management workflows.
- Hands-on familiarity with REST APIs, JSON-based data models, and scripting (Python preferred).
- Experience supporting or overseeing integrations with SIEM, SOAR, TIP, data platforms, or similar security tooling.
- Familiarity with Go is a plus.
Benefits
- Competitive salary with employee equity program.
- Health, dental, and vision coverage.
- Unlimited PTO + All federal holidays observed.
- 401(k) program - 100% match on the first 3%, then 50% of the next 3-5% of compensation.
- Short and long-term disability coverage.
- Remote friendly environment with flexibility.
- Expense reimbursement for home internet and phone.
- Ongoing professional development, coaching, and learning resources.
- Opportunities for career advancement within a fast-growing team.
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