• Develop and implement a comprehensive strategy for Customer Education and Adoption that aligns with Blue Yonder's business objectives and customer needs. • Revitalize and expand the Customer Education Services practice to deliver exceptional learning experience and drive customer engagement. • Lead the growth of a Customer Change Management Practice to facilitate smooth transitions and maximize customer adoption of Blue Yonder solutions. • Oversee the development and delivery of innovative educational programs, including digital subscriptions, instructor-led training, and certification programs, to enhance customer knowledge and proficiency. • Design and execute change management frameworks and methodologies to support customers in navigating organizational changes associated with Blue Yonder solution implementations. • Build strong relationships with key stakeholders, including customers, partners, and internal teams, to foster collaboration and drive customer-centric initiatives. • Establish metrics and KPIs to measure the effectiveness of adoption and enablement programs. • Build and lead a high-performing team, fostering a culture of innovation, collaboration, and customer-centricity.