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Role Description

The Clinical Quality Assurance Manager oversees quality assurance (QA) with clinical emphasis to ensure client satisfaction and revenue growth in the QA department. This position is responsible for:

• QA training
• Identification of root causes for QA issues
• Continuous QA improvement
• Measurement of outcomes to establish quality benchmarks

Qualifications

• Masters degree in a mental health field required; Doctorate degree preferred
• Actively licensed at master’s level or above required
• Degree in clinical and/or forensic psychology strongly preferred

Requirements

• Experience successfully leading, managing, training and motivating employees in a multi-disciplinary environment
• Sound clinical knowledge which applies evidence-based practices in psychological assessment
• Strong knowledge and understanding of client servicing, developing, and executing strategies to ensure client retention
• Ability to think critically, flexibly, and creatively with tolerance for ambiguity
• Utilization of sound clinical judgment in decision making and problem solving
• High degree of entrepreneurial initiative, accountability, commitment, energy and drive
• Excellent interpersonal and organizational skills
• Excellent presentation, verbal and written communication, listening and consultative skills
• Ability to interact effectively in stressful situations and maintain focus on problem-solving and solutions
• Advanced computer skills, including Word, Excel and PowerPoint
• Excellent time management skills with ability to meet deadlines
• Strong analytical skills
• Competence in psychological assessments and diagnosis
• 5 years of post-license clinical experience required
• At least 3 years in a clinical role that involved psychological assessment and psychological testing
• 2 years of management experience required; preferably in healthcare, EAP, or disability insurance industries
• 3 years Quality Assurance experience strongly preferred

Benefits

• Competitive benefits package including paid time off (PTO), parental leave, paid holidays
• Insurance (medical, dental, vision, life, STD, LTD)
• Flexible schedules
• 401k program with company match
• Profit sharing
• Insurance benefits effective on the 1st of the month following hire

Company Description

At R3 Continuum, we believe our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications.

Join a company dedicated to helping people and organizations be more resilient and thrive.