Trimble Inc.

Trimble technology is transforming critical industries to power an interconnected world of work.

Implementation and Training Consultant

Learning and DevelopmentLearning and DevelopmentFull TimeRemoteTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

Colorado + 2 moreAll locations: Colorado, New Jersey, Ohio

Posted

3 days ago

Salary

Not specified

Bachelor Degree3 yrs expExperience acceptedEnglish

Job Description

• Define and document customer requirements: Overall business process and workflow, Reporting needs, Data structure and definition • Identify opportunities to improve business processes • Configure and implement software: Setup of software modules, Internal modeling of customer processes • Provide customer training • Consulting on data conversion • Consulting on go-live cutover • Assistance with resolving customer issues related to software implementation • Assistance delivering technical solutions to customer issues when applicable • Accurate entry of time for billable and non-billable on a daily basis • Participation/Compliance in Trimble People Experience activities • Engagement surveys: Provide daily recaps of customer engagement activity to Trimble project managers and customer stakeholders • Responsiveness to customer and internal inquiries in a timely manner • Review respond to email/requests on daily basis • Communicate realistic response/delivery dates to customer and internal stakeholders • Communicate changes to delivery dates in a timely manner

Job Requirements

  • At least 3-5 years of experience implementing and/or supporting software with external clients
  • BA/BS or equivalent work experience
  • Knowledge of Microsoft Office and Google for Work applications
  • Ability to work independently
  • Strong ability to translate business issues into systems and operational solutions
  • Time management skills to handle multiple task assignments and prioritize work appropriately
  • Strong leadership and prioritization skills; ability to build consensus and drive decision making; proven ability to work cross-functionally to accomplish objectives
  • Ability to learn quickly, and to remain current with rapidly developing software in an ever-changing industry
  • Strong follow-through, with a willingness to own and manage projects from end to end
  • Excellent verbal and written communication skills demonstrating the ability to work with internal and external customers.

Benefits

  • Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
  • Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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