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Role Description

We are excited to bring on a Director of Long-Term Disability (LTD) Claims to join our Majors Organization within the Group Protection Claims team in a remote environment, unless near our Charlotte, NC or Omaha, NE offices as they would be hybrid (3 days in office).

As the Director of LTD Claims, you will:

• Provide leadership, coaching and development to your team of roughly 8 individuals.
• Oversee and ensure the fair, ethical and timely management of complex claims for the LTD product.
• Build and foster effective relationships across various departments within Lincoln's Group Protection Organization.

As a member of the Majors’ organization, you can expect:

• Work with premier, highly referenceable clients.
• Be part of a team recognized for best-in-class audit performance.
• Contribute to exceptional customer and claimant satisfaction.
• Thrive in a culture that adapts to evolving expectations.
• Achievements include proven success on complex performance guarantees.

What you'll be doing:

• Maintain knowledge on current and emerging developments/trends and assess their impact.
• Direct and enhance organizational initiatives by positively influencing and supporting management change.
• Identify and direct the implementation of process improvements.
• Drive various projects forward to scale efficiency or enhance customer experience.
• Provide training and development opportunities for team members.
• Direct and evaluate individual/team performance to meet and/or exceed performance standards.
• Develop, maintain and analyze appropriate metrics and control mechanisms for claims.
• Monitor Supplemental Health claim KPIs and appeal reporting.
• Establish and implement priorities, performance goals and objectives.
• Develop and execute claim initiatives that impact the success of claims handling.
• Monitor and implement claims policy and guidelines in compliance with objectives and regulations.
• Ensure all claims conform to quality, production standards and specifications.
• Develop and maintain close customer ties and articulate customer needs.

Qualifications

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
• 7+ years of experience in Claims that directly aligns with the specific responsibilities for this position.
• 3+ years of managerial, supervisory, and/or demonstrated leadership experience.
• Demonstrated strong relationship management skills with internal/external clients.
• Ability to think critically, analyze information, and evaluate implications of actions.
• Strong project management leadership skills, able to coordinate multiple projects under pressure.
• Confident communicator with strong written and verbal communication skills.

Requirements

• Experience managing people leaders with ideally 5+ years of leadership experience.
• Group insurance operations experience.
• Group insurance service experience.

Benefits

• Clearly defined career tracks and job levels.
• Leadership development and virtual training opportunities.
• PTO/parental leave.
• Competitive 401K and employee benefits.
• Free financial counseling, health coaching, and employee assistance program.
• Tuition assistance program.
• Work arrangements that work for you.
• Effective productivity/technology tools and training.

The pay range for this position is $96,900 - $176,200 with anticipated pay for new hires between the minimum and midpoint of the range.