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Role Description

The PHP Telehealth Administrator on Call has a passion for providing remote administrative, clinical triage, and care coordination support for the PHP Telehealth provider team, as well as seniors and other residents in a variety of healthcare settings that can include, but are not limited to, skilled nursing facilities, assisted living, and independent living communities. They deliver support in a high touch, person-centered care model and collaborate with the interdisciplinary team to ensure that all residents receive the right care at the right time.

The Administrator on Call would directly support both the PHP Telehealth provider group as well as answering calls for triage from other telehealth use cases outside of the Skilled Nursing and Assisted living environments. The goal of the Administrator on Call is to support the Telehealth provider team as well as our patients to increase wellness, prevent illness, improve clinical outcomes and focus on customer experience and satisfaction.

Qualifications

• Must have valid RN or LPN license
• Must be willing to be licensed in the 7 states served (Indiana, Ohio, Maryland, Virginia, West Virginia, and Kentucky)
• Excellent communication and critical thinking skills
• Good technology aptitude

Requirements

• Coordinate with telehealth providers to ensure appropriate patients receive telemedicine services.
• Communicate with onsite nursing teams to ensure all clinical needs are coordinated.
• Oversee provider queue in Never Alone.
• Support technical issues that arise for telehealth provider team.
• Monitor EMR to triage routine clinical lab requests, routine imaging results, notifications, etc. that result after hours.
• Maintain timely documentation of encounters with facility nurses in the EMR.
• Record information directly into CRM system.
• Connect patients that need to be seen acutely by an in-house provider the next day with Central Scheduling.
• Answer and triage calls from Never Alone use cases outside of the SNF use case.
• Provide health education.
• Provide an excellent customer experience to foster high customer satisfaction/retention.
• Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification.
• Follow all state and federal regulations, guidelines, and laws.

Benefits

• Collaborate with telehealth provider group.
• Participation in monthly staff meetings.
• During downtime, there may be some additional project-related work related to the development of protocols, initial quality review of previous encounters, or projects to be defined as the role evolves.

Company Description

Personalized Health Partners (PHP) is the medical practice arm for the CommuniCare Family of Companies.