• Process and track quotes and sales orders in CRM/ERP (e.g., Salesforce and SAP); confirm pricing, terms, and ship dates; update records to ensure 100% data accuracy. • Respond to customer inquiries about order status, inventory availability, and ship dates; provide clear, timely updates and next steps. • Maintain accurate customer and transaction records; document changes, approvals, and communications to ensure traceability. • Coordinate with Sales, Marketing, Operations, and Product Support to resolve issues and meet delivery commitments. • Expedite orders when needed; monitor open orders and follow through until completion to meet customer expectations. • Investigate and resolve customer issues using basic root-cause methods; recommend corrective actions and escalate risks when appropriate. • Stay current on DPC product features, launches, and the data center marketplace; complete required training within assigned time frames. • Identify and suggest process improvements that reduce cycle time, improve order accuracy, or enhance the customer experience.