Siemens Healthineers

We pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Customer Service Engineer 2, DX

Field EngineerField EngineerFull TimeRemoteTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

Oklahoma

Posted

4 days ago

Salary

$55.3K - $76.1K / year

Associate Degree5 yrs expExperience acceptedEnglish

Job Description

• You will be servicing DX Equipment in the Oklahoma City, OK area. • You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. • You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. • You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. • Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR. • You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. • Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. • Provides mentoring to other CSE’s on all competencies and responsibilities.

Job Requirements

  • Minimum high school diploma; technical Associates Degree or equivalent preferred.
  • 5-7 years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
  • Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
  • Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
  • Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
  • Valid driver's license, ability to drive independently day and night, and good driving record required.
  • Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) retirement plan
  • life insurance
  • long-term and short-term disability insurance
  • paid parking/public transportation
  • paid time off
  • paid sick and safe time

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