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Role Description

The Head of Commercial Operations will be a foundational launch leader responsible for building the commercial operating engine required to bring a new product to market and manage it day-to-day. You will stand up the core infrastructure and vendor ecosystem across distribution, patient support services, medical information, pharmacovigilance, commercial analytics, and pricing and gross-to-net operationalization.

In this role, you will:

• In your first 90 days you will:
• Build the comprehensive commercialization operations roadmap for launch readiness.
• Develop a detailed launch-readiness roadmap across all commercialization functions, including timelines, owners, dependencies, and critical-path risks.
• Identify immediate must-do items required to keep launch on track and escalate gaps early.
• Begin standing up distribution and fulfillment infrastructure.
• Drive state licensing readiness in partnership with external vendor (lead any contracting & onboarding of vendor).
• Select a 3PL and begin implementation (define requirements, select a vendor, begin implementation).
• Define specialty distribution contracting strategy and initiate distributor contracting.
• Initiate vendor selection & build for critical path commercialization services (e.g., patient support, pharmacovigilance, medical information).
• Define requirements for patient support services, pharmacovigilance, and medical information/affairs.
• Vet, select, and onboard vendors for each function (as required per roadmap).
• Define the commercial analytics stack.
• Identify required data sources and reporting needs.
• Recommend analytics tools, data purchases, and external vendors to support launch and ongoing operations.

Qualifications

• 12+ years in commercial operations within pharma, specialty products, or closely adjacent healthcare services.
• Demonstrated experience standing up launch infrastructure: distribution/channel setup, patient support services, medical information, pharmacovigilance interface, and cross-functional launch readiness.
• Strong understanding of gross-to-net mechanics and comfort operationalizing pricing, contracting, and performance reporting.
• Experience managing complex vendor ecosystems with clear governance, KPIs, and accountability.
• Demonstrated ability to set clear accountability across internal leads and external vendors while maintaining speed and compliance.
• Ability to build lightweight, scalable processes (SOPs, controls, operating cadence) in a fast-moving environment.
• Excellent cross-functional leadership and communication skills; able to translate ambiguity into action and align stakeholders.

Requirements

• Direct experience operating in oncology and complex provider-administered product environments, including buy-and-bill reimbursement models.
• Experience with government price reporting (or leading it through vendors) and related compliance requirements.
• Experience working in early-stage ventures or building a new business line within a larger company.

Benefits

• The base salary for this role is $200,000-$240,000.
• This position is also bonus-eligible.
• Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care.

Company Description

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.