Personal Injury Intake Coach
Location
United States
Posted
6 days ago
Salary
Not specified
Seniority
Mid Level
No structured requirement data.
Job Description
Role Description
Join Voxidea as an Intake Specialist and be the first point of contact for individuals seeking legal assistance in personal injury law. Play a pivotal role in gathering case details, coordinating consultations, and ensuring a compassionate and professional client experience.
- Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience.
- Collect important information to understand client needs and assess how the firm can help.
- Listen empathetically to individuals and guide them to appropriate resources within or outside the firm.
- Complete legal forms and manage records of customer interactions.
- Schedule and coordinate consultations with legal experts.
- Follow up with clients to ensure their needs are met or provide additional support.
- Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork.
Qualifications
- Holds a bachelor’s degree.
- Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
- Is proficient in managing calendars and information flow with accuracy and efficiency.
- Has previous experience in sales, customer service, or a legal background (preferred).
- Demonstrates excellent organizational and time-management skills.
- Maintains discretion and confidentiality when handling sensitive information.
- Permanently resides in the U.S.
- Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.
Benefits
- 100% remote, multicultural environment.
- Make a real impact by helping others succeed.
- Growth opportunities and continuous learning.
- Join a company that values people, growth, and purpose.
Job Requirements
- Holds a bachelor’s degree.
- Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
- Is proficient in managing calendars and information flow with accuracy and efficiency.
- Has previous experience in sales, customer service, or a legal background (preferred).
- Demonstrates excellent organizational and time-management skills.
- Maintains discretion and confidentiality when handling sensitive information.
- Permanently resides in the U.S.
- Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.
Benefits
- 100% remote, multicultural environment.
- Make a real impact by helping others succeed.
- Growth opportunities and continuous learning.
- Join a company that values people, growth, and purpose.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Client Care Representative
ScalesourceThe Company is a leading electrical services franchise operating across the United States. Each location serves residential customers with a strong emphasis on professionalism, punctuality, and high-quality service. Franchise success depends heavily on efficient scheduling, excellent customer communication, technician productivity, and operational visibility. This role exists to strengthen those systems. What You’ll Do Call Handling & Customer Communication Answer inbound calls professionally and promptly Use approved greetings and scripts Schedule service calls and inspections Confirm appointments and communicate updates Maintain high customer experience standards Answer inbound calls professionally and promptly Use approved greetings and scripts Schedule service calls and inspections Confirm appointments and communicate updates Maintain high customer experience standards Scheduling & Dispatch Coordination Compile and manage daily call runs Support dispatch coordination and routing Fill schedule gaps when cancellations occur Notify customers proactively of changes Ensure technician utilization remains high Compile and manage daily call runs Support dispatch coordination and routing Fill schedule gaps when cancellations occur Notify customers proactively of changes Ensure technician utilization remains high Revenue & Performance Tracking Track daily sales averages Monitor closing ratios Maintain accurate CRM records Update operational dashboards Support reporting visibility Track daily sales averages Monitor closing ratios Maintain accurate CRM records Update operational dashboards Support reporting visibility Membership & Agreement Management Track service agreement renewals Schedule maintenance appointments Follow up with membership clients Protect recurring revenue streams Track service agreement renewals Schedule maintenance appointments Follow up with membership clients Protect recurring revenue streams Administrative & Accounting Support Assist with invoicing coordination Support payment tracking Maintain organized digital records Assist with reporting and operational tasks Assist with invoicing coordination Support payment tracking Maintain organized digital records Assist with reporting and operational tasks Ideal Candidate Profile Communicates clearly and confidently on the phone Keeps schedules organized and optimized Notices small details before they become problems Works proactively instead of waiting for direction Enjoys keeping systems clean and organized Takes ownership of daily operational success
We are looking for a motivated Remote Client Care Representative (CCR) to support customer communication, appointment scheduling, and operational coordination for a growing U.S. home service business. In this role, you will be responsible for managing customer inquiries, converti...
Customer Service Representative
Cranial TechnologiesCranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated with the DOC Band®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses. Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families.
Cranial Technologies is currently looking for a full-time Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone...
Customer Service Representative
CopartCopart is a global leader in online car auctions, and a premier destination for the resale and remarketing of vehicles.
Customer Service Representative providing solutions at Copart.
Customer Service Representative / Dispatcher
ScalesourceThe Company is a leading electrical services franchise operating across the United States. Each location serves residential customers with a strong emphasis on professionalism, punctuality, and high-quality service. Franchise success depends heavily on efficient scheduling, excellent customer communication, technician productivity, and operational visibility. This role exists to strengthen those systems. What You’ll Do Call Handling & Customer Communication Answer inbound calls professionally and promptly Use approved greetings and scripts Schedule service calls and inspections Confirm appointments and communicate updates Maintain high customer experience standards Answer inbound calls professionally and promptly Use approved greetings and scripts Schedule service calls and inspections Confirm appointments and communicate updates Maintain high customer experience standards Scheduling & Dispatch Coordination Compile and manage daily call runs Support dispatch coordination and routing Fill schedule gaps when cancellations occur Notify customers proactively of changes Ensure technician utilization remains high Compile and manage daily call runs Support dispatch coordination and routing Fill schedule gaps when cancellations occur Notify customers proactively of changes Ensure technician utilization remains high Revenue & Performance Tracking Track daily sales averages Monitor closing ratios Maintain accurate CRM records Update operational dashboards Support reporting visibility Track daily sales averages Monitor closing ratios Maintain accurate CRM records Update operational dashboards Support reporting visibility Membership & Agreement Management Track service agreement renewals Schedule maintenance appointments Follow up with membership clients Protect recurring revenue streams Track service agreement renewals Schedule maintenance appointments Follow up with membership clients Protect recurring revenue streams Administrative & Accounting Support Assist with invoicing coordination Support payment tracking Maintain organized digital records Assist with reporting and operational tasks Assist with invoicing coordination Support payment tracking Maintain organized digital records Assist with reporting and operational tasks Ideal Candidate Profile Communicates clearly and confidently on the phone Keeps schedules organized and optimized Notices small details before they become problems Works proactively instead of waiting for direction Enjoys keeping systems clean and organized Takes ownership of daily operational success
We are looking for a motivated Customer Service Representative / Dispatcher to support the daily operations of a growing home services company. In this role, you will be responsible for managing inbound customer inquiries, coordinating service requests, dispatching technicians, a...
