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Role Description

We are looking for a Head of Credit Risk to design, implement, and scale Félix’s credit risk strategy as we expand our lending products.

This role will own the development of underwriting frameworks, portfolio monitoring systems, and risk decisioning infrastructure that power our lending products, starting with Send Now Pay Later (SNPL) and expanding into additional credit offerings over time.

Your primary objective will be to optimize the long-term value of our lending portfolio , balancing growth, credit risk, and customer lifetime value. This includes:

• Designing underwriting strategies, credit limits, pricing, and lifecycle policies that maximize risk-adjusted returns while responsibly expanding access to credit for underserved communities.
• Working closely with product, data science, engineering, and fraud teams to build scalable systems that enable automated credit decisions while maintaining disciplined portfolio performance.
• Playing a critical role in shaping how Félix builds and scales its lending platform.

Responsibilities

• Design, implement, and continuously improve our automated underwriting engine.
• Define the credit box, risk appetite, and approval logic to optimize long-term portfolio value while minimizing manual intervention.
• Own the end-to-end credit strategy for our lending products, including underwriting policy, credit limits (CLI/CLD), exposure management, pricing strategies, and lifecycle policies.
• Optimize portfolio performance with a focus on risk-adjusted returns and NPV per user.
• Monitor portfolio performance metrics including vintages, roll rates, delinquency, and net credit losses (NCLs).
• Proactively adjust underwriting and credit policies based on observed trends.
• Solve the "thin-file" challenge by developing proprietary underwriting models.
• Partner with Data Science and Engineering teams to build and deploy credit risk models and experimentation frameworks.
• Collaborate with Product and Engineering teams to integrate underwriting logic into our WhatsApp-based experience.
• Lead the selection and implementation of third-party data providers, credit bureaus, alternative data sources, and fraud prevention tools.
• Work closely with Fraud, Product, and Compliance teams to ensure alignment between fraud prevention, credit risk strategy, and user experience.
• Help design the risk infrastructure and data pipelines required to support automated decisioning, portfolio monitoring, and scalable credit operations.
• Ensure all underwriting and credit activities strictly adhere to US federal and state regulations.
• Act as the internal authority on credit risk, providing insights to leadership on portfolio performance, capital allocation, and long-term lending strategy.

Qualifications

• 10+ years of experience in Credit Risk Management within US consumer lending.
• Proven track record at top-tier financial institutions, fintech companies, or high-performance consumer lending platforms.
• Strong experience designing underwriting strategies and managing credit portfolios.
• Deep understanding of credit portfolio analytics, including vintages, delinquency curves, roll rates, and loss forecasting.
• Demonstrated experience building or deploying credit risk models.
• Strong analytical and technical skills, comfortable working directly with data.
• Experience using tools such as SQL, Python, or R.
• Experience leveraging alternative or behavioral data sources to underwrite thin-file or underserved consumer segments.
• Strong understanding of the US regulatory landscape for consumer credit.
• Ability to translate complex analytical insights into practical credit policies.
• Strong cross-functional collaboration skills.
• Ability to thrive in ambiguity with a strong bias for action.

Requirements

• Equivalent competencies in any of the above will also be considered.

Benefits

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Remote work environment, with offices in Miami and México City
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment