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Role Description

The Student Success Specialist position is a full-time and remote opportunity designed for individuals passionate about supporting student achievement, particularly in online learning environments. This role is integral to the student journey—from recruitment through degree completion. The specialist will support prospective and current students to guide them through academic requirements, create tailored degree plans, and discuss progress to ensure continued success. By using a variety of communication tools and technologies, the Student Success Specialist contributes directly to the goals of the assigned academic programs and the Division of Online and Strategic Learning.

What you'll do and what you'll bring

Position Function:

• Contribute to the success of online and blended students by recruiting and advising for assigned online academic programs.
• Guide prospective students through the inquiry and admissions process.
• Provide support for students to interpret, understand and meet academic requirements and progress specific to their program of study.
• Support and leverage student recruitment activities for the purpose of meeting the program and Division of Online and Strategic Learning goals.

Job Duties:

• Participate with individual, team, and small group projects and efforts that promote best practices in the areas of strategic learning and student success.
• Serve as an academic advisor by providing information and encouragement for students to understand and meet specific degree requirements.
• Review students’ prior coursework and current status to determine specific courses needed for degree completion and develop program specific degree plans.
• Participate in student recruitment, advising, and other success strategies and programs.
• Participate as directed with any recruitment travel to off-campus sites for promotional activities.
• Utilize multi-modal tools, and emerging technologies and practices to innovate and discover successful practices.
• Work closely with upper division and departmental advisors to ensure accuracy of information provided to students.
• Remain current on university policies and procedures affecting student and program success.
• Identify, develop, and promote strategies for student retention.
• Support students in monitoring their academic progress.
• Prepare and maintain electronic files; create and utilize report data to identify and address students at risk of not completing program of study.
• Provide customer focused service in working with students, faculty, staff, administrators and stakeholders.
• Utilize the CRM (Customer Relationship Management), Retention Solution, and Appointment Scheduling tools.
• Oversee student employees (when assigned) by planning, assigning, and reviewing appropriate student responsibilities and workload.
• Seek and perform other duties as assigned.

Qualifications

• Master's degree from an accredited institution by date of appointment.
• One year of relevant experience (for example: teaching, counseling, advising, recruitment, admissions, online/distance program support/administration).
• Excellent oral and written communication skills.
• High degree of commitment to customer service.
• Strong focus on detail and task completion.
• Highly organized with good analytical skills.
• Competency in the use of word processing, spreadsheets, database, email and internet applications.

Preferred Qualifications

• Direct experience assisting college-level students.
• Additional years of related experience.
• Project-based workgroup and/or management experience.
• Proficient use of a CRM (Customer Relationship Management) or enterprise database, preferably a Student Information System.

How to apply

For inquiries about this opportunity, please contact Michelle Carr at michelle.carr@bsu.edu .

The following documents are required in this application. Do not use the Autofill feature for resumes:

• Cover letter
• Resume

Applications must be accepted by March 26, 2026, at 12:01 AM.

Benefits

• Paid 24 vacation days, 12 sick days, and 10 holidays a year.
• Paid parental leave (6 weeks).
• Affordable health and dental insurance.
• Robust long-term disability and life insurance plans.
• Range of retirement benefits.
• 90 percent coverage of your child's (or children's) undergraduate college tuition at Ball State.
• 100 percent coverage of your undergraduate degree tuition and 80 percent of your graduate tuition.