This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking two motivated individuals who enjoy real‑time problem solving and want to make a meaningful impact every day. As part of our Systems and Network Control Center team, the Network Operations Center Technicians serve as the frontline guardians of UW–Madison’s digital environment. Our technicians monitor hundreds of critical IT systems and networks—responding quickly to issues and helping ensure seamless, reliable connectivity 24/7/365.

In this role, you’ll oversee the health and performance of key services and infrastructure that supports students, faculty, researchers, and partners across Wisconsin and beyond.

This recruitment will fill two positions with the following schedules:

• Position 1: Combination of 1st shift (Thu–Fri, 7:30am–3:30pm) and weekend night shift (Sat–Sun, 7:30pm–7:30am), following a 4‑days‑on/3‑days‑off schedule
• Position 2: 3rd shift (Mon–Fri, 11:30pm–7:30am), following a 5‑days‑on/2‑days‑off schedule

Applicants should indicate their shift preference (Position 1 and/or Position 2) in their application materials.

Both positions require an initial training period of up to six months, with flexible scheduling available Monday through Friday during first- or second‑shift hours. Annual holiday shift assignments and participation in on‑call rotations may also be required.

This position is eligible for any of the following: 100% remote work; partial remote work; or fully on-site. Remote work requires an approved flexible work arrangement (FWA), which is reviewed and approved annually. An FWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer.

Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

Key Job Responsibilities

• Monitors local and wide area networks using a variety of vendor supplied, off-the-shelf, and custom built tools and addresses alerts according to established protocols
• Monitors hosted systems using a variety of vendor supplied, off-the-shelf, and custom built tools and addresses alerts according to established protocols
• Monitors multiple communications channels including chat rooms, email, and telephones for information and updates related to incident response or planned state changes to systems that would require adjustments to normal response procedures
• Makes necessary changes to the campus domain name system (DNS) system following established industry standard Hostmaster protocols based on customer requests
• Makes necessary changes to enterprise storage systems based on established protocols and requests

Qualifications

• Foundational networking knowledge, including TCP/IP, VLANs, routing/switching concepts, and basic familiarity with Cisco IOS.
• Basic systems administration skills in both Linux and Windows Server environments, including command-line comfort and routine troubleshooting.
• Understanding of ITIL principles and experience using a service management platform (ideally Cherwell or Ivanti Neurons) for incident, change, problem, and configuration workflows.
• Strong operational awareness, including the ability to follow runbooks, monitor complex infrastructure, escalate appropriately, and communicate clearly in a 24×7 operations setting.
• Hostmaster fundamentals, including familiarity with DNS concepts (zones, records, delegation), DHCP basics, and the ability to perform routine updates and troubleshooting in enterprise DNS/DHCP environments.

Preferred Qualifications

• Operational knowledge of a formal incident tracking system such as Cherwell ITSM, Ivanti Neurons or similar Change/Configuration/Incident/Problem management software.
• Operational knowledge of optical network management tools such as Cisco DNA, Infinera Transcend Network Management System or similar.

Education

• Bachelor's Degree Preferred Minimum

How to Apply

Click on the "Apply” button to start the application process. You will be prompted to upload the following documents:

• Resume
• Letter of Qualifications

Applicants should indicate their shift preference (Position 1 and/or Position 2) and attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above.

The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position.

Contact Information

DoIT Human Resources, doit-hr@doit.wisc.edu , 608-263-1790

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies.