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Role Description

The Sales Solutions Consultant (SC) is the product expert who works in direct partnership with the Regional Sales Manager throughout the entire sales process to present solution-focused, technical, and functional product capabilities. The SCs will drive the system needs analysis process with prospects and handle all product demonstrations, communicating directly with C-Suite and Director level contacts as well as front line subject matter experts within the prospect organization. Individuals in this role will also work cross-functionally with other internal departments to ensure alignment with product and organizational objectives, and to assist in proper transition of customers from sales to implementation. This position reports to the VP of Sales Solutions Consulting.

Responsibilities

• Provide multi-hour software demonstrations and training (on-site and off-site) to employees, prospects and existing customers.
• Setup, configure, and maintain demonstration database(s).
• Conduct appropriate research and analysis on prospective customer needs and state requirements in order to appropriately tailor product conversations and demonstrations.
• Consult with staff at all levels of a prospect’s organization (C level, Director level and End User) to drive needs analysis and answer product related questions, technical questions, and process questions.
• Drive the sales process through other marketing efforts (i.e., trade shows) as needed.
• Develop and regularly update demonstration materials (internal, external, and client-specific).
• Participate in customer user groups and product advisory boards as a technical expert and Product SME.
• Liaison with other internal departments (i.e., help desk, product, projects, quality assurance/testing, implementation services) as needed to ensure sales demo/implementation objectives are in current alignment with product evolution/customer needs and new customers are properly transitioned into implementation.

Qualifications

• Bachelor’s Degree, preferably in a technical or behavioral health field. Equivalent additional years’ work experience may be considered in lieu of degree.
• 2+ years’ experience as a Software Solutions/Systems Consultant delivering product demonstrations and/or software training via multiple modes of delivery (face-to-face, one-on-one, e-learning, web, etc.).
• In lieu of systems consulting experience, 3+ years’ combined experience in the following areas may be considered: Software Solutions/Systems Consultant, highly technical healthcare software sales/account management role or EHR systems focused role (implementation/training/support/or product analysis, etc.) or behavioral healthcare industry (i.e., counselor, therapist, case manager, biller, nurse, psychiatrist, management).
• Hands on experience with EHR or EMR systems.

Knowledge, Skills, and Abilities

• Dynamic and professional presentation skills.
• Passion for technology with ability to quickly understand complex systems, configure system settings and workflows and solve technical issues.
• Proficiency with creating presentation curriculum and corresponding materials.
• Excellent interpersonal skills with ability to interact with diverse groups, handle difficult situations, and maintain professional presence throughout.
• Enthusiastic, positive attitude with willingness to jump in where needed to help both internal and external customers and co-workers.
• Strong desire to learn and enhance technical, presentation, and communication skills while also mentoring peers to do the same.
• Demonstrated ability to self-motivate and employ a strong work ethic along with good judgment and decision-making skills to effectively achieve objectives with minimal supervision.
• Good organizational skills and detail orientation.
• Flexibility in thinking, planning, and execution of sales presentations.
• Proficiency with Office 365 or similar productivity tools, and Microsoft Project or similar project management tools.
• Ability to travel extensively, including overnight (up to 60% of the time), is required; close proximity to a commercial airport in the continental United States is ideal.
• Knowledge or experience with Salesforce or other CRM systems.

Company Description

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers.

• Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.
• Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.