• Deliver live customer training sessions during onboarding, rollout, and expansion phases, both onsite and virtually. • Partner closely with Implementation Leads to align training plans with project timelines, milestones, and go-live events. • Collaborate with Customer Success Managers to support adoption, reinforce best practices, and ensure a smooth handoff post-launch. • Lead user enablement during hypercare periods, providing hands-on support and rapid problem resolution. • Translate customer workflows into clear, role-based training sessions for different user personas. • Create and maintain training materials, including slide decks, walkthroughs, videos, and in-app guidance. • Develop and contribute to Parspec’s knowledge base, FAQs, and self-serve documentation. • Gather feedback from training sessions to continuously improve content, delivery, and onboarding approach. • Identify common customer challenges or gaps in understanding and proactively recommend improvements to enablement programs. • Represent the customer voice internally by sharing insights with Product, Implementation, and CS teams.