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Role Description

SolvOne is looking to add the right candidate to our growing Remote Customer Service Representative Dispatch Team! We provide 24/7/365 service for our clients in the Petroleum Industry. When a gas station has a maintenance issue, they call SolvOne and our CSRs dispatch a technician to their location to fix the issue.

Why apply for a Remote SolvOne Customer Service job?

• Work from the comfort of your home
• Save time and money without a commute
• Pay starts at $18.00 per hour
• Equipment provided by SolvOne
• Paid training begins Mid-April
• Option of working at our Cedar Hills, Oregon office if preferred
• Set schedules available:
  • Early Morning Shift: Monday, Tuesday, Friday, Saturday 5:00 AM – 3:30 PM PT
  • Swing Shift: Tuesday to Saturday 11:30 AM – 8:00 PM PT
  • Graveyard Shift: Thursday to Sunday 8:00 PM - 6:30 AM PT
• Comprehensive individualized remote training
• Positive work environment: we work hard to appreciate our people
• We promote from within and encourage growth

Qualifications

• 1 year of customer service experience
• A strong internet connection and the ability to setup a home office with company provided equipment
• Must be a resident of Oregon or SW Washington
• Have a positive attitude, great work ethic and a passion for helping others
• Be dependable and committed to be at work on time and ready to do your best each day
• Dedicate your full attention to your work by not providing care for others during work hours
• Commit to superior service for our customers, and support them through both phone and computer interactions
• Ability to learn new information, policies and skills including software and petroleum industry knowledge
• Demonstrate an organized and accurate approach, have strong problem solving and prioritization skills
• Know your way around a computer, including Microsoft Office, Outlook, and general internet navigation
• Work at a desk and effectively utilize a phone and computer for the length of your shift
• Successfully pass a computer skills assessment, training evaluations, and the trial service period
• Successfully pass a pre-employment drug screen and background check
• Bilingual is a plus but not a requirement

Benefits

• Work from home, with the option to work at our office in Cedar Hills if desired
• Pay rate of $18.00 an hour starting. Internal growth and wage increase opportunities for those that excel
• We are a growing company with internal promotion opportunities for Technical Support, Project Management, Leadership, and Training Departments when available
• A fun and rewarding environment with giveaways and employee recognition programs
• Training classes are small, so each new hire gets the individual training needed to succeed
• Regular coaching sessions, review of your quality and performance metrics, and recognition for a job well done
• Benefits include: medical and dental insurance, long-term disability and life insurance, paid vacation and sick time, holiday pay, 401k savings plan, referral bonuses, wellness programs, and more