StarTekk

We always strive to build long lasting relationships with the community and with all our clients

L2 Production Support Engineer, RPA Tools

Production EngineerProduction EngineerContractRemoteTeam 11-50H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

5 days ago

Salary

Not specified

EnglishJenkinsPythonRPAService Now.net

Job Description

• Provide Level 2 support for RPA platforms such as UiPath, Blue Prism, Pega, and Agentic tools • Manage incidents, service requests, and change requests using ServiceNow while ensuring SLA adherence • Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues • Monitor application and infrastructure performance using Dynatrace and other monitoring tools • Support CIEM and access management using Saviynt, CyberArk, Okta, and BeyondTrust • Manage and support virtualized environments using vSphere • Troubleshoot .NET, web-based, mainframe, and enterprise applications • Develop automation scripts using C#, Python, and Batch scripting • Support CI/CD deployments using Jenkins and GitHub Actions • Maintain documentation, knowledge base articles, and runbooks in Confluence and SharePoint • Collaborate with development, infrastructure, and security teams for seamless production support

Job Requirements

  • Strong experience in L2 Production Support
  • Hands-on with RPA tools: UiPath, Blue Prism, Pega
  • Experience with ServiceNow ticketing system
  • Knowledge of CIEM and access management tools (Saviynt, CyberArk, Okta)
  • Experience with monitoring tools like Dynatrace
  • Proficiency in scripting: C#, Python, Batch
  • Experience with .NET applications and troubleshooting
  • Familiarity with CI/CD tools such as Jenkins and GitHub Actions
  • Good understanding of virtual environments (vSphere)
  • Strong analytical and problem-solving skills

Benefits

  • All your information will be kept confidential according to EEO guidelines.

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