• Define immediate and long-term program goals related to governance, operating model design, vendor performance, and cross functional alignment. • Maintain strong partnerships across internal stakeholders, vendor partners, and adjacent service lines. • Lead development and scalability of the A&E program delivery model in a fast paced, multistakeholder environment. • Ensure adherence to all program standards, guidelines, SLAs, KPIs, and performance reporting requirements. • Establish structured workflows, decision pathways, and communication protocols to support consistent program execution. • Drive proactive issue resolution, root cause analysis, and solution development to improve delivery predictability. • Oversee program level tools, templates, process documentation, and playbook maintenance. • Guide vendor management practices, including capacity alignment, performance assessment, and continuous improvement initiatives. • Support executive level briefings, strategic planning discussions, and program level reporting.