At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Customer Service Agent
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
2 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The ideal candidate should be detail-oriented, adaptable to a fast-paced environment, and capable of collaborating with international teams to deliver seamless support.
- Customer Support: Manage pre- and post-sales inquiries, resolve issues promptly, and provide accurate information.
- Ticketing & Order Tracking: Use Zendesk to track and resolve support tickets, and monitor Shopify orders for shipment updates, tracking, and delivery status.
- Issue Resolution: Address product defects, process returns, replacements, or refunds, and keep customers informed throughout.
- Data & Compliance: Handle customer data deletion requests, ensuring privacy compliance and data integrity.
- Product & Shipping Support: Offer product recommendations, assist with customs and shipping issues, and provide local distribution updates.
- Documentation & Collaboration: Maintain detailed records of customer interactions and work closely with internal teams to ensure swift issue resolution and customer satisfaction.
Qualifications
- At least 1 year of experience.
- Proficiency in Zendesk for ticket management and Shopify for order management is essential.
- Strong problem-solving, communication, and multitasking skills.
- Expert in handling pre-sales and post-sales inquiries, ensuring customer satisfaction, and resolving issues like shipping delays, product defects, and refunds.
- Familiar with mechanical keyboards, replacement key caps, and mouse.
Requirements
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
Benefits
- Remote-first company with a team spread across the globe.
- Embracing flexibility and diversity in everything we do.
- Personalized support to enhance customer experiences.
Job Requirements
- At least 1 year of experience.
- Proficiency in Zendesk for ticket management and Shopify for order management is essential.
- Strong problem-solving, communication, and multitasking skills.
- Expert in handling pre-sales and post-sales inquiries, ensuring customer satisfaction, and resolving issues like shipping delays, product defects, and refunds.
- Familiar with mechanical keyboards, replacement key caps, and mouse.
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
Benefits
- Remote-first company with a team spread across the globe.
- Embracing flexibility and diversity in everything we do.
- Personalized support to enhance customer experiences.
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