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Role Description

Naveris is seeking a Clinical Operations Associate to join our Business Operations team. The Clinical Operations Associate will collaborate directly with ordering providers and sales team to ensure a streamlined and efficient ordering process, helping patients undergoing surveillance for HPV-driven cancers benefit from routine NavDx testing. Candidates should be highly organized and analytical self-starters who bring a positive attitude, integrity, and enthusiasm as we advance cancer surveillance and patient care.

Reporting to the Clinical Operations Manager, the Clinical Operations Associate will:

• Collaborate closely with ordering providers and the sales organization to deliver streamlined and efficient operational support for NavDx test orders, focusing on cancer recurrence monitoring.
• Coordinate closely with field-based Product Development Managers, Naveris Patient Navigation Specialists, and clinical staff in provider offices to ensure consistent patient access and seamless ordering processes for NavDx testing.
• Equip medical practices and ordering providers with relevant resources and information to support optimization of their NavDx surveillance testing protocols.
• Build and maintain trusting relationships with contacts at ordering accounts to ensure seamless and efficient NavDx test ordering, reporting, and patient management.
• Collaborate closely with the sales team, Patient Navigation team, and clinical teams to proactively communicate with customers and patients to ensure appropriate access to NavDx testing.
• Monitor and analyze physician ordering patterns, proactively identifying practices that could benefit from enhanced collaboration or additional operational support.
• Ensure data integrity and accuracy within our systems through diligent data entry, verification, and maintenance.
• Drive provider portal adoption and customer satisfaction by responding promptly to incoming inquiries, addressing technical questions, and facilitating efficient order processing.
• Work closely with the CLIA laboratory team, reimbursement team, and providers to ensure test order accuracy and avoid test processing and claim processing delays.
• Maintain physician notification settings to ensure timely and accurate communication of surveillance testing results.
• Provide clear guidance, onboarding assistance, and ongoing operational support to new physicians and clinical teams implementing NavDx surveillance protocols at their institutions.
• Identify opportunities to streamline ordering processes and recommend improvements to enhance the overall customer and patient experience.
• Execute special projects as directed by Business Operations leadership to drive efficiency and support achievement of company objectives.

Qualifications

• Bachelor’s degree required, or equivalent combination of education and commensurate professional experience.
• 2-5 years of successful full-time work in a fast-paced environment with a focus on clinical operations or analytics.
• Experience working in commercial-stage, high-growth life sciences or diagnostics companies, or in a physician office, clinic, or hospital providing support for patients and healthcare providers.
• Experience with Excel, Salesforce.com, Tableau and/or other business intelligence tools.
• Effective communicator with demonstrated ability to engage with customers.
• Experience engaging with healthcare professionals (nurses, physician assistants, physician office staff) is highly beneficial.
• Consistently operates at the highest level of integrity and does not compromise ethical standards.
• Proficiency in Excel, Salesforce.com, and Tableau with the ability to analyze data, create reports, and manage dashboards.

Requirements

• Compliance with legal and regulatory requirements of HIPAA.
• Acceptance and adherence to all policies and standards at Naveris.
• Responsibility for reporting any suspected violations or abuse.
• Completion of HIPAA training when joining the company.

Company Description

Naveris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don’t just accept differences - we celebrate and support them. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.