• Define and evolve a cohesive UI and UX strategy that aligns with Pager Health’s product vision and business goals. • Establish a modern, scalable design system and visual language that elevates the overall product experience. • Define and lead the design of natural language, conversational user experiences, including chatbot interactions, agentic AI workflows, and AI-supported telephonic conversations with members and providers. • Establish best practices for conversation design, including dialogue flows, tone, turn-taking, error handling, escalation to humans, and recovery from misunderstanding. • Partner closely with Product, Engineering, Clinical, and AI teams to ensure AI-driven experiences are clear, trustworthy, safe, and aligned with clinical and operational realities. • Oversee the end-to-end design process from discovery and ideation through delivery and iteration. Maintain a high bar for UI polish, UX clarity, accessibility, conversation quality, and consistency across all front-end and AI-mediated experiences, including voice and chat interactions.