This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

University of Iowa Health Care Department of Nursing is seeking 80-100% Hybrid/Remote Phone Triage Staff Nurses to work in the L11 Pediatric Cancer Center. This role is approved for hybrid or remote work following the completion of a successful orientation period. May be required to come on site for ongoing education, training and orientation needs throughout employment.

Sign-on incentive: Qualified candidates are eligible for a sign-on bonus up to $10,000.

This position is primarily responsible for taking live calls for the Pediatric Cancer Center clinic patients to provide over the phone assessment and triage through an active listening and questioning process.

• Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed for patients.
• Verifies patient demographic information and accurately documents phone encounters into electronic health record.
• Provides phone-based support for oncology patients managing treatment side effects, pain, medication concerns, and emotional distress.
• Collaborates closely with oncology physicians, nurse practitioners, and care teams to ensure continuity and quality of care.
• Serves as an escalation point for clinical patient issues and other team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures.
• Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients.
• Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
• Assists with scheduling appointments or referring patients to outside agencies for care, as appropriate.
• Incorporates scientific, behavioral, and humanistic principles for application to clinical practice.
• Utilizes, adheres, and supports departmental standards and practice guidelines.
• Applies nursing theory to the assessment, diagnosis, treatment, and evaluation of patient responses to health and illness.
• Assesses patient health care preferences and expectations.
• Maintains skills/competency related to special equipment, medications, and procedures common to the patient population of the unit/division.
• Uses evaluation data to revise and implement change.
• Assumes accountability for the provision of care for patients.
• Participates as a member of the health care team utilizing effective communication skills.
• Participates in the development of unit, division, department, and hospital policies, procedures, and protocols.
• Participates in the development and implementation of computer applications.
• Participates in the orientation of new nursing staff and the ongoing education of nursing personnel, as directed by the Nurse Manager or designee.
• Participates in formal and informal teaching with health care students.
• Functions as a patient advocate.
• Incorporates the principles of Service Leadership to ensure positive patient/customer relations.
• Maintains confidentiality.
• Practices within legal boundaries of the Nurse Practice Act.
• Evaluates and validates performance with Nurse Manager or designee and sets goals for work performance.
• Adheres to UI Health Care policies regarding personal conduct, including following established leadership, remaining responsive to instruction and coaching from supervisors, and meeting the standards of personal appearance, attendance, and punctuality.

Qualifications

• Current license to practice in the state of Iowa by the time of hire.
• Minimum 2 years recent (within last 12 months) hem/onc nursing experience.
• Excellent written and verbal communication skills.
• Demonstrates excellent interpersonal skills with patients/families, nursing staff, and interdisciplinary team members as demonstrated through written and verbal interactions.
• General computer skills.

Requirements

• Minimum of 2 years pediatric hem/onc nursing experience, preferably with ambulatory experience.
• Prior experience with nurse triage or in a call center setting.
• Previous experience with EPIC.

Benefits

• Fringe benefit package including paid vacation.
• Sick leave.
• Health, dental, life, and disability insurance options.
• Generous employer contributions into retirement plans.

Additional Information

Compensation: Salary will be based on years of experience and percent effort, starting at $61,183 minimum at 100% effort.

Schedule: Monday-Friday, 0800-1630. No nights, no holidays, no weekends. This position is eligible for remote work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually.

In order to be considered, applicants must upload a resume that clearly addresses how they meet the listed required and desired qualifications of this position.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.