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Role Description

Call Center Agent – Full Time Position Only

Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.

• Handle order entry and resolution with precision and professionalism.
• Respond promptly to inquiries and provide accurate product and order information.
• Resolve issues related to returns, warranties, and general questions.
• Utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
• Attention to detail and strong collaboration with internal teams for escalations.
• Commitment to capturing feedback to drive continuous improvement.
• Effectively manage time by regularly reviewing calendars to prioritize tasks.
• Communicate professionally, clearly, and effectively with customers and clients, both written and verbal.
• Use proper grammar, punctuation, and spelling, and articulate situational details effectively in writing.

Qualifications

• English proficiency level - C1
• At least 6 months experience in a customer service role, 1 year preferred
• Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
• Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.
• Strong prioritization skills, adept at managing assignments and deadlines.
• Flexibility to adapt and address the most urgent tasks efficiently.
• Ability to work independently.
• Basic computer and keyboarding skills.
• Knowledge of internet and e-mail required.
• Typing Skills (20 WPM+).
• Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills.
• Excel both as a team player and strong individual performer.
• Team-oriented who actively shares best practices with colleagues, fostering a collaborative and supportive work environment.

Requirements

• Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting.
• Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.
• Compensation: $7.20 - $7.20 an hour.

Company Description

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa, and Argentina.

We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com .

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.