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Role Description

Provides information on the intent, applicability, and survey of standards in response to inquiries from internal and external customers within specified turnaround times to provide excellent accreditation/certification support. Provides support in the accreditation review process, as well as participates as a consultant in the development and revision of standards and survey process. Serves as faculty for surveyors and other education programs and represents Joint Commission as liaison to various professional organizations. Serves as a resource to the Life Safety Code Specialists and provides additional support to accredited organizations and consultants. Is an active member of the Healthcare Environment: Technical Advisory Council (HE: TAC).

Responsibilities

• Provides guidance on and expert interpretation of Joint Commission standards and Medicare requirements, professional standards of practice, and law and regulation to internal and external organizations and stakeholders.
• Supports the entire accreditation/certification process through the development, review and analysis of survey reports and outcomes.
• Works closely with OQPS to provide support to the complaint analysis process.
• Provides leadership and guidance to the Accreditation and Certification Operations (ACO) service teams in all aspects of the accreditation process.
• Serves as a role model in the support of and implementation of enterprise, division and departmental mission and initiatives.
• Provides direction and guidance in the consistency of standards interpretation through inquiry and FAQ management processes.
• Effectively communicates with internal and external customers in a respectful, constructive and collegial style.
• Embraces The Joint Commission culture of safety and serves as a role model in incorporating the SIG Department Guidelines into daily work and interactions.
• Serves as a resource for Media Relations in the development of responses to inquiries from external media representatives.
• Serves as Authority Having Jurisdiction (AHJ) conducting Life Safety Code building analysis.
• Serves as a resource to accredited organizations and consultants specific to the National Fire Protection Association (NFPA) body of codes.
• Assists various advocacy groups and represents the Joint Commission to other agencies providing standards knowledge and expertise.

Qualifications

• Healthcare Facilities Management experience with three to five years of progressive, leadership or supervisory experience.
• Minimum bachelor’s degree (Master’s Degree or equivalent preferred) with recognized certification (i.e. CHFM, CFPS, CHSP).
• Demonstrated customer service skills, including interpersonal skills related to effectively interacting with internal and external customers.
• Demonstrated presentation and analytical skills.
• Demonstrated ability to function well in a fast-paced, highly stressed and visible environment.
• Strong computer skills preferred, including familiarity with databases, graphics, and word processing.

Requirements

• Must be able to lift 35 pounds.
• Must be able to climb stairs and ladders.
• Must be able to travel up to 25% of work time on short notice.

Benefits

We offer a comprehensive benefit package. For a complete overview of our benefits package, please visit our Joint Commission Career Page.

Company Description

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.