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Role Description

As a Customer Engagement Expert (CEE), you’ll play a key role in delivering exceptional customer service through dynamic, real-time conversations. Your goal is to build trust and guide consumers toward making informed decisions, all while supporting lead generation for our automotive clients.

This is a chat-based role where you’ll engage directly with customers visiting car dealership websites or related automotive platforms. Through thoughtful and tailored conversations, you’ll gather key information from interested shoppers and help connect them with a dealership that can meet their needs.

• Engage with customers via live chat, providing timely, accurate, and personalized responses to inquiries.
• Utilize active listening and critical thinking to adapt to each customer’s needs.
• Participate in ongoing training and development opportunities to continuously improve your skills.
• Engaged in Slack, Gmail, and other communication platforms frequently throughout the day.
• Respond to any calls, emails, or other communications with management in a timely manner.
• Employees are expected to have their camera on during all virtual meetings to ensure active participation and engagement.

Qualifications

• Typing speed of at least 45 words per minute.
• Proficiency in grammar and written communication.
• Strong active listening and communication skills.
• Comfortable with multitasking, including navigating multiple screens while typing.
• Ability to troubleshoot basic computer and technical issues.
• Energy, enthusiasm, and professionalism in all interactions.
• Detail-oriented with a strong focus on delivering exceptional customer service.
• Career-focused and eager to grow with the company.
• Previous customer service experience is preferred.
• Bilingual Fluency in written English and Spanish is a plus.
• Weekend availability after initial training period.

Requirements

• Desktop PC & Peripherals.
• PC or Mac running the latest operating system.
• 4GB of RAM minimum; 8GB preferred.
• 2nd monitor required.
• Webcam & headset with noise canceling microphone; webcam should have at least 720p resolution with autofocus and auto white-balance.
• Up-to-date active virus and malware protection software and a properly configured, working firewall.
• Google Chrome browser with latest updates.
• Hard-Wired Broadband internet connection.
• Internet connectivity needs to be stable and fast enough to support video conferencing; proof of 10mbps download x 2mbps upload speed required.
• At-home work environment that prevents others from viewing information on your monitors.

Benefits

• Competitive Pay: Starting at $15/hour with growth opportunities.
• Bonus Opportunities for employees with near perfect attendance.
• Comprehensive Training & Support to ensure you're set up for success.
• Tuition Reimbursement to support your continued education.
• Paid Time Off: Accrual of 12 days in the first year, 18 days after 1 year.
• Employee Referral Program to help you earn extra income.
• Medical, Dental, and Vision Benefits.
• Growth Opportunities for local candidates to advance their careers.
• An engaging work-from-home environment.
• A fun, people-focused culture where employees are valued and supported.