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Role Description

The Senior Surgical Support Specialist plays a pivotal role in delivering advanced surgical expertise and clinical support for complex cochlear implant procedures. This position combines hands-on intraoperative support with leadership in surgeon and field staff training, ensuring high standards of clinical excellence. You will serve as a consultant during live surgeries, workshops, and peer-to-peer training sessions, providing guidance on surgical techniques, troubleshooting, and best practices. The role also contributes to operational and clinical improvements while helping drive adoption of innovative surgical solutions. With a mix of field engagement, remote support, and educational leadership, this position offers an opportunity to make a direct impact on patient outcomes and professional development across a national network.

• Provide advanced intraoperative and perioperative support during complex or first-time cochlear implant surgeries, including escalated cases requiring specialized expertise.
• Serve as a surgical technology consultant during live surgeries, cadaver labs, symposia, and individualized training programs.
• Deliver remote on-call support to surgical teams, offering real-time troubleshooting and clinical guidance.
• Lead and support national and regional surgical education initiatives, including workshops, demonstrations, and peer-to-peer learning programs.
• Train and mentor field staff and new Surgical Specialists on surgical techniques, product handling, and problem-solving.
• Maintain expert-level knowledge of product technology, anatomy, surgical techniques, and competitive landscape to inform strategy and elevate clinical practice.
• Contribute to operational and clinical improvement efforts through advanced troubleshooting, anatomical understanding, and best-practice surgical guidance.

Qualifications

• Bachelor’s degree required; Master’s or Doctoral degree in a medical or audiology-related field preferred.
• Minimum 5 years of surgical sales, support, or training experience, ideally in medical devices.
• Experience supporting cochlear implant surgeries strongly preferred.
• Knowledge of operating room etiquette, sterile fields, and sterile techniques.
• Familiarity with objective measures of hearing and cochlear implant function is a plus.
• Excellent written and verbal communication, presentation, and organizational skills.
• Ability to influence decisions without formal authority and adapt to rapidly changing environments.
• English fluency required; Spanish and/or French fluency preferred.
• Strong computer skills, including MS Office and Salesforce.
• Reliable internet connectivity to support remote and hybrid responsibilities.

Benefits

• Competitive salary: $104,880 – $130,000, plus bonus eligibility.
• Medical, dental, and vision coverage; Health Savings, Reimbursement, and Flexible Spending/Dependent Care Accounts.
• Telehealth options and 401(k) plan with company match.
• Company-paid life, AD&D, and short/long-term disability insurance; supplemental coverage available.
• Accident/Hospital indemnity coverage and legal/ID theft assistance.
• Paid time off, floating Diversity Day, and paid holidays; parental bonding leave.
• Employee Assistance Program with 24/7 mental health support and counseling.
• Tuition reimbursement, internal career growth opportunities, and hearing aid discounts.
• Inclusive workplace with Diversity & Inclusion initiatives and employee resource groups.