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Role Description

The Registered Nurse (RN) plays a critical role as a physician extender within a remote healthcare team. In this position, the RN supports providers by efficiently managing Electronic Health Records (EHR), responding to patient inquiries, and delivering timely clinical guidance to promote high-quality patient care.

• Respond to calls for a multi-state nurse triage telephone service.
• Manage inbound and outbound patient communications.
• Assess and triage patient needs.
• Conduct follow-up outreach.
• Facilitate effective communication between patients and healthcare professionals.
• Contribute directly to improved patient outcomes and overall team effectiveness.

Qualifications

• Associate’s or Bachelor’s Degree in Nursing.
• Minimum of 2–4 years of full-time clinical experience as a Registered Nurse, preferably in areas such as Emergency Room/Urgent Care, Adult or Pediatric Care, OB/GYN, Orthopedics, Ambulatory Care, Home Health, or ICU.
• Prior telephone triage experience using electronic triage systems and experience with at least two different Electronic Health Record (EHR) platforms.
• Active, unencumbered Enhanced Nurse Licensure Compact (eNLC) license required.
• Additional non-compact state licensure is considered an asset.
• Willingness to obtain additional state licenses as requested by the company.

Requirements

• Proven ability to collaborate effectively with peers, cross-functional teams, and leadership.
• Willingness to step into leadership when needed, motivate colleagues, and share knowledge to enhance team performance.
• Strong empathy, patience, and active listening skills to effectively address patient needs.
• Excellent attention to detail in documentation, including correct grammar, spelling, and medical terminology.
• Highly organized, with the ability to manage and accurately document a minimum of four calls per hour during peak times.

Physical Requirements

• Ability to sit for extended periods while speaking and actively listening without visual contact with patients.
• Occasional standing and use of hands for operating office equipment; infrequent stooping, kneeling, or crouching.
• Ability to hear within normal range and comfortably wear a headset or earpiece.
• Adequate visual acuity to read computer screens, scripts, and forms.
• Ability to work remotely from a private, HIPAA-compliant home workspace.
• Ability to house company-provided equipment necessary for job performance.
• Reliable broadband internet access.
• Ability to participate in staff meetings via telephone or video.

Work Environment

• Ability to thrive in a fast-paced, remote environment.
• Demonstrated capability to maintain professional relationships with diverse personalities.
• Flexibility and adaptability to change, with effective stress-management skills.
• May require occasional overtime or adjusted start times based on operational needs.