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Role Description

The Sales Account Manager (SAM) will maintain and expand relationships with strategically important customers in the closet and home organization industry. The SAM will travel within a defined geography promoting a relevant assortment of Häfele hardware to a group of pre-defined manufacturers and designers in the closet and home organization industry. The SAM will lead the customer account planning and will be accountable for driving growth, increased share of wallet and delivering results. The SAM will drive customer satisfaction and demonstrate a deep insight into the customer’s business.

• Prior Closet Industry experience required
• This role is REMOTE, but individual must live in the greater Orlando, FL area

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Develop and manage a detailed sales and support plan in Salesforce for the portfolio of accounts, including strategic and tactical sales planning.
• Achieve sales account and plan objectives.
• Establish strong, long-term client relationships.
• Travel daily within the defined geography to visit customers and potential customers, including owners, production personnel, designers and decision makers.
• Provide solutions and innovative ideas to meet client needs.
• Develop a daily agenda of customer visits to demonstrate current and speculative products and assist in customer hardware decisions including new product development. Determine the customer’s needs.
• Provide accurate reports on daily activities to Sales Management at regular intervals.
• Prepare price quotations and write orders subject to approval by Häfele Management.
• Maintain detailed files on previous, current and future customer product presentations and associated meetings.
• Travel to trade shows within and outside of the territory. This may include nights and weekends.
• Participate in required training (product, computer, sales, etc...) within and outside of the territory.
• Keep company informed on competitive products, promotional matter, sales techniques, pricing, warranty and marketing policies.
• Complete product and market research reports as directed by Sales and Marketing Management.
• Communicate as needed with Customer Service, Sales Management, Marketing Management and other internal personnel via phone, fax and e-mail regarding customer activities on a regular basis.
• Maintain a home office to conduct business exclusively for Häfele America Co.

Qualifications

• Bachelor’s degree from a four-year college or university and 1 to 2 years of related sales experience; or an equivalent combination of education and experience in the closet and home organization industry.
• Ability to read, analyze and interpret general business documents, technical procedures and basic technical drawings.
• Ability to write reports, business correspondence, and procedures.
• Ability to effectively present information and to respond to inquiries from managers and customers.
• Basic computer skills are required.

Requirements

• Ability to understand how a product works and communicate features, benefits and alternative products as needed to customers.
• Ability to schedule, develop and perform customer specific presentations at customer locations or industry trade shows.
• Ability to calculate figures and amounts, such as discounts, proportions, percentages, area, circumference, volume, metric conversions, and apply basic concepts of algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical and diagram form and deal with abstract and concrete variables.
• Experience using the Microsoft Office suite of products, with an emphasis on using Excel regularly.
• Experience with Salesforce a plus but not required.
• Physical demands of the position include travel to the customer’s place of business, use of hands to demonstrate products, good verbal skills and the ability to lift up to 50 pounds.

Benefits

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The work environment varies as to the customer’s business.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.