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Role Description

This position is responsible for investigating, evaluating and negotiating settlement of assigned large loss Commercial Auto Body Injury Claims in accordance with best practices and to promote retention or purchase of insurance from Grange Enterprise.

If you're excited about this role but don’t meet every qualification, we still encourage you to apply! At Grange, we value growth and are committed to supporting continuous learning and skill development as you advance in your career with us.

What You’ll Be Doing:

• Pursuant to line of business strategies and good faith claim settlement practices, investigates, evaluates, negotiates, and resolves (within authorized limits) assigned claims.
• Demonstrates technical proficiency, routinely handling the most complex claims with minimal manager oversight.
• Establishes and maintains positive relationships with both internal and external customers, providing excellent customer service.
• Assists in building business relationships with agents, insureds and Commercial Lines partners through regular, effective and insightful communications. May include face-to-face as needed.
• Will be the “point person” (when required) for certain identified large customer accounts where specialized communication and handling are required.
• Regularly develops and mentors other associates. Assists leadership in advancing the technical acumen of the department through the development of formal and informal training and resources.
• Establishes and maintains proper reserving through proactive investigation and ongoing review.
• Assists other departments (when required) with investigations. May be assigned general liability claims during high volume workload periods.
• Demonstrates effectiveness and efficiencies in managing diary system and handling workload with limited supervision or direction.

Qualifications

• High school diploma or equivalent education plus five (5) years claims experience with at least three (3) years of Commercial Casualty experience.
• Experience in General Liability preferred.
• Bachelor’s degree preferred.
• Strong communication and organization skills.
• Critical thinking competencies.
• Proficient with personal computer.
• Excellent decision-making ability.
• Broad depth of experience and technical competence.
• Capacity to manage work to meet time sensitive deadlines.
• Demonstrated ability to interact with internal and external customers in a professional manner.
• State specific adjusters’ license may be required.

Benefits

• Competitive traditional benefits.
• Cultural appreciation holiday.
• Family formation benefits.
• Compassionate care leave.
• Expanded categories of bereavement leave.