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Role Description

As a Remote Referral Coordinator, you will directly contribute to LifeLink’s life-saving mission. Your primary responsibility is to evaluate and respond to hospital referrals for the purpose of determining a potential organ/tissue donor. You will apply LifeLink’s policies and procedures in performing and documenting the timeliness of referrals, response to referrals, and provide direction to responding staff. In addition, you will ascertain information to help facilitate the determination of potential donors, BD, DCD potential, medical suitability, and order of priority/NOK. You will participate in call schedule rotation to ensure coverage of this position’s responsibilities 24/7 and effectively communicate with Hospitals, AOC, MDOC, other management staff, FCC, TC, IHC, and other development staff.

Key Responsibilities

• Participate in the RC call schedule coordinating FCC/IHC/HD/TC for making an appropriate and timely onsite visit for referrals in collaboration with AOC.
• Referral responsibilities will consist of but may not be limited to:
  • Referral evaluation
  • Preliminary determination of suitability
  • Verification of name, race, sex, DOB, and location of next-of-kin
  • Accessing Donor Registry
  • Notifying the FCC and other on-call team members of potential donor situations
  • Review information on initial referral regarding donation process with hospital personnel with outline of plan.
  • Ability to first mention or assist in authorization/donor designation if applicable
• Post initial referral:
  • Monitor referrals daily and more often if indicated
  • Maintain documentation on active referrals (weblog)
  • Passing referral call to oncoming RC according to set protocols in order to assure all active referrals are up to date and followed appropriately.
  • Provide follow-up to appropriate Hospital Development Liaison, AOC/IHC/FCC, or other vascular staff
  • Follow up with CSD and Tissue Screener for referrals that are going to be immediately extubated and not a candidate for organ donation
  • Receive and handle or appropriately triage miscellaneous calls from CSD (Positive cultures, FH, ME, family issues, etc.).
  • Assist when appropriate in the orientation of new staff at the direction of Manager/Assistant Manager of FCC program.
  • Meet deadlines for any assigned projects.
  • Participate actively in hospital development initiatives.
  • Apply for continuing education courses and seminars necessary to obtain appropriate CEUs to obtain/maintain certifications and licenses.
  • Participate regularly in OPO & FCC/RC meetings.
  • Other duties as assigned by Director of Recovery Services or immediate supervisor.

Qualifications

• Passionate about helping others and making a difference
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
• Minimum of one year in a related LifeLink position and/or appropriate credentialing and experience which may include medical-related degree/certification (RN) or appropriate experience in a medical environment.
• Completion of all requirements of the probationary level position or other related experience/position.
• Demonstrated above average verbal communication skills and phone etiquette skills.
• Availability to handle rotation of 24/7 call responsibilities and a work schedule that may require response to emergency back-up call coverage.
• Understanding that confidentiality must be maintained, according to Foundation protocols.
• A collaborator who thrives in a mission-first environment

Working Conditions

• Local/State auto/air travel is required.
• Variable/rotation on-call days/hours including nights/weekends/holidays depending on call schedule and call duration.
• Possible high stress/extended hours while on call.
• Friendly, team-oriented, and interactive environment.
• OSHA Risk Classification: Low

Benefits

• COMPANY PAID Medical, Dental, Disability & Life Insurance
• Generous COMPANY PAID Pension Plan for your Retirement
• Paid Vacation, Sick Days & Holidays
• Growth opportunities in a mission-driven, high-impact nonprofit
• Work with purpose, knowing your efforts directly touch lives

Diversity, Equity & Inclusion

LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

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