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Role Description

Our Customer Engagement Associates are the heart of OneAmerica Financial, providing customers with information about their life or disability benefits, claim filing, status of an active claim, and payment information. We are looking for highly motivated individuals who have a passion for providing excellent customer engagement. You’ll start learning our business from day one and be entrusted to serve as the voice of OneAmerica Financial to our patrons, business partners, and operations.

The successful Customer Engagement Associate displays a strong level of emotional intelligence, can work well under pressure, and has already mastered strong professional and technical skills.

What You’ll Do:

• Bring a ‘customer comes first’ mentality every day!
• Receive inbound calls to assist our customers with their benefits questions and concerns, assisting them in increasing their financial confidence in their benefit plan.
• Work well within a fast-paced environment, with the ability to multi-task effectively.
• Maintain a sense of ownership and be a self-starter with a strong attention to detail.
• Create and maintain respectful relationships with peers.

Qualifications

• High-speed internet connection with the space to work remotely.
• High School Diploma or equivalent required; Associates degree preferred.
• Experience working in a customer-focused environment.
• Prior experience working in a high-volume call center environment preferred.
• Proven ability to work in a fast-paced, high-volume customer engagement environment and meet deadlines.
• Strong communication and customer service skills.
• Demonstrated technical and analytic skills.
• Possess a desire to work in a team environment.
• Demonstrated ability to be detail-oriented, organized, a self-starter, and handle multiple tasks.
• Must be able to work scheduled hours (between the hours of 8:00 AM through 6:00 PM EST).

Requirements

• Selected candidate will be expected to work fully remote.
• Candidate will also be expected to physically return to the office in CA, IN, or ME as business needs dictate or for team building and collaboration.
• Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $24.40 hourly.
• Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law.
• This role is eligible for an annual incentive program.

Benefits

• Competitive benefits package, including a performance incentive bonus.
• Insurance eligibility first of month after 25 days of employment.
• 401(k) Plan with strong company match AND pension plan – 100% vesting after 5 years.
• Employee Referral Bonuses – $250+ depending on the position level.
• Personal and leadership development programs with rapid career growth opportunities.
• Ability to work from home. We provide thorough paid training and all equipment to work virtually.
• Monday through Friday work schedule.
• Medical & prescription, dental, vision insurance.
• Health Savings Account & Flexible Spending Accounts.
• Paid Time Off.
• 10 weeks 100% paid parental leave (after completing 12 months of employment).
• Company paid life & disability insurance.
• Wellness Program & Company paid employee assistance program.
• Clinic access subject to location (Indianapolis, Charlotte, Cincinnati).